Senior Client Support Specialist
7 days ago
We are seeking a highly skilled Service Delivery Manager to join our team at Citigroup Inc.
As a key member of our Customer Service team, you will be responsible for managing a portfolio of high-profile clients and providing them with exceptional service and support.
Responsibilities include:
- Managing client relationships and identifying areas for improvement
- Liaising with internal and external partners to deliver customer service that meets or exceeds client expectations
- Ensuring transactions are executed timely and accurately
- Identifying and implementing process improvements and testing new features/functions
- Performing regulatory, audit and control assessments and creating reports for internal and/or external distribution
- Contributing to short and long-term projects and engaging with global partners where necessary to meet client requirements
- Assessing risk and ensuring compliance with applicable laws, rules and regulations
For this role, we are looking for someone with:
- 5-8 years of previous cash management and financial services experience
- Excellent communication and interpersonal skills
- Aptitude for utilizing reporting tools and applications
- Proven organizational skills
- Demonstrated ability to drive results in a fast-paced, goal-oriented environment
- Client Centricity
- Advanced knowledge of Payment and receivable products and operational processes
The estimated salary range for this position is $70,720.00 - $106,080.00 per year, based on location and level of experience.
We offer a comprehensive benefits package, including medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
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