Senior Client Support Specialist

7 days ago


Tampa, Florida, United States Citigroup Inc Full time

We are seeking a highly skilled Service Delivery Manager to join our team at Citigroup Inc.

As a key member of our Customer Service team, you will be responsible for managing a portfolio of high-profile clients and providing them with exceptional service and support.

Responsibilities include:

  • Managing client relationships and identifying areas for improvement
  • Liaising with internal and external partners to deliver customer service that meets or exceeds client expectations
  • Ensuring transactions are executed timely and accurately
  • Identifying and implementing process improvements and testing new features/functions
  • Performing regulatory, audit and control assessments and creating reports for internal and/or external distribution
  • Contributing to short and long-term projects and engaging with global partners where necessary to meet client requirements
  • Assessing risk and ensuring compliance with applicable laws, rules and regulations

For this role, we are looking for someone with:

  • 5-8 years of previous cash management and financial services experience
  • Excellent communication and interpersonal skills
  • Aptitude for utilizing reporting tools and applications
  • Proven organizational skills
  • Demonstrated ability to drive results in a fast-paced, goal-oriented environment
  • Client Centricity
  • Advanced knowledge of Payment and receivable products and operational processes

The estimated salary range for this position is $70,720.00 - $106,080.00 per year, based on location and level of experience.

We offer a comprehensive benefits package, including medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.



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