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Client Relationship Manager
2 months ago
Puffer-Sweiven has been a leader in providing top-notch equipment and services for process control, automation, safety, and reliability for over 75 years. Our mission is to enhance the efficiency and safety of process-intensive facilities by delivering high-quality products, expert technical support, and a knowledgeable team dedicated to implementing effective process solutions, always aiming to surpass customer expectations. We pride ourselves on offering advanced products and services to our clients across the Central and Gulf Coast regions of Texas.
Core Competencies:
As an Emerson Impact Partner, we provide a wide range of superior solutions, featuring leading product lines tailored for various applications. Our areas of expertise at Puffer-Sweiven include:
- Process Control & Safety Systems
- Control Valves & Regulators
- Isolation Valves & Actuation
- Oil & Gas Automation
- Reliability Solutions & Services
- Pressure Management
- Specialty Pumps & Rotating Equipment
- Instrumentation
- Maintenance & Repair Services
- Establish, nurture, and expand professional business relationships with clients in selected accounts that influence the choice of Pressure Protection technology, products, and services.
- Identify client needs, address challenges, and showcase strong account management skills to drive sales for Pressure Protection products.
- Prospect, qualify, develop, and finalize new customer accounts and sales opportunities for the Pressure Protection Business Unit.
- Maintain a comprehensive understanding of Pressure Protection products and their applications.
- Stay informed about industry trends, technological advancements, and significant developments affecting the business landscape.
- Provide extensive customer support, focusing on client retention.
- Collaborate with internal teams to create effective strategies for selling and servicing pressure protection products.
- Build rapport with clients to influence their preferences and specifications regarding our Pressure Protection offerings.
- Work within account teams to develop and execute the Account Plan while identifying opportunities for expansion.
- Coordinate with various departments to deliver customer solutions efficiently.
- Keep Salesforce updated with accurate and current information.
Education/Knowledge:
- In-depth knowledge of industries served, including Oil & Gas, Petrochemical, and Refining, is essential.
- A BS/BA degree in a relevant field that supports technical knowledge of the business is required.
- A minimum of 5 years of successful sales experience with Final Control Products.
- Exceptional written and verbal communication skills, including strong presentation abilities.
- Proficient information management skills, including computer literacy.
- Excellent communication skills across all levels of Puffer, Emerson, and client organizations.
- Strong executive presence and capability to engage effectively with C-suite executives.
- Robust business acumen and ability to manage strategic vision in B2B relationships.
- Outstanding customer service skills.
- Proven ability to interface with and influence technical decision-makers.
- Strong prospecting and opportunity development skills.
- Analytical and creative problem-solving abilities.
- Technical proficiency to assess potential product applications and alternatives.
- Ability to interact effectively with all levels of customer contacts and internal personnel.
- Solid interpersonal skills, including active listening and effective questioning techniques.
- High motivation and strong initiative.
- Effective negotiation skills.
- Capability to manage customer expectations regarding deliverables and timelines.
- Demonstrated self-management skills, professionalism, and reliability.