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Automotive Service Manager

2 months ago

Norfolk, Virginia, United States TBC Full time

Job Summary

The Automotive Service Manager - Team Lead is responsible for overseeing the daily operations of the service department at a retail store. This role is a developmental position for future Store Manager opportunities.

Key Responsibilities

  • Supervise the flow of vehicles within the service department to ensure efficient workflow and customer satisfaction.
  • Lead and direct a team of Automotive Technicians and General Service Technicians to achieve high-quality service standards.
  • Communicate with customers to inform them of vehicle inspection findings and explain service recommendations.
  • Collaborate with the Store Manager to develop and implement operational strategies to drive business growth.
  • Deliver exceptional customer service to build strong relationships and drive customer loyalty.
  • Perform other duties as assigned to support the success of the store.

Requirements

  • A minimum of 2 years of experience in a Store or Service Manager role.
  • General automotive knowledge and understanding of industry trends.
  • Excellent customer service skills and ability to communicate effectively with customers and team members.
  • Strong leadership and team building skills to motivate and develop a high-performing team.
  • Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
  • Valid Driver's License and ability to operate a company vehicle.
  • Criminal Background Check and Pre-employment Drug Screen.
  • 18 years or older.

Benefits

  • Competitive compensation package.
  • Medical, Dental, and Vision coverage.
  • Company-paid short-term disability and company-subsidized long-term disability.
  • Company-paid life insurance.
  • 401(k) with company match and immediate 100% vesting.
  • Generous paid vacation and paid time off.
  • Company-paid ASE Certification and Career Path Development programs.
  • Flexible spending account.
  • Employee assistance program.
  • Purchasing power program that allows associates with a year of service to make large retail purchases through convenient payroll deduction.
  • Vendor purchase discount program.
  • Employee automotive discounts.
  • And more.

Company Overview

TBC Corporation is a leading marketer of automotive replacement tires and provider of automotive maintenance and repair services. With over 700 retail service store locations nationally, TBC is committed to training and developing its associates to drive business growth and success.