Door Industry Support Agent
1 week ago
About Us
Vortex Industries, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative.
Annual Salary: $50,000 - $65,000, based on experience.
Job Summary:
We are looking for a talented professional to provide top-notch customer service, resolve customer issues, and enhance the overall customer experience. The ideal candidate will interact with customers via phone or email, addressing their concerns and providing accurate information about our products and services.
Main Responsibilities:
- Customer Communication: Communicate effectively with customers, responding to inquiries, and addressing their concerns in a professional and courteous manner.
- Issue Resolution: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the management team.
- Record Keeping: Maintain detailed records of customer interactions, inquiries, and resolutions in our customer management system.
- Service Coordination: Dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability.
- Product Expertise: Develop an understanding of our products and door services to provide accurate information to customers.
Why Work at Vortex?
- Hourly Salary Based on Experience
- Career Advancement Opportunities
- Positive Work Environment
- Health Insurance
- 401K Plan
- Paid Time Off
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