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IT Support Specialist
2 months ago
We are seeking a highly skilled IT Support Technician to join our team at All Lines Technology. As an IT Support Technician, you will be responsible for leading the installation of computer hardware for acquisitions, expansions, and construction projects.
Key Responsibilities:- Provide technical assistance to end-users via phone, email, or in-person.
- Diagnose and resolve software and hardware issues efficiently.
- Install, configure, and maintain computer systems and applications.
- Document and track user issues and resolutions in a ticketing system.
- Conduct training sessions for users on new software and systems.
- Collaborate with IT teams to escalate and resolve complex issues.
- Maintain up-to-date knowledge of technology trends and best practices.
- Ensure security and compliance with company policies and procedures.
- Create and update user guides and documentation.
EpicCare Hardware/Software Deployment: Work with the Epic/Epic care to implement, document, and meet requirements for epiccare/bridges.
Physician Practice Projects: Adds, moves, and changes - Manage and Coordinate Physician Site moves. Including, PC hardware, printers, and networking data components.
Communication: Effectively communicate with internal and external groups to meet and complete project requirements. Clearly layout timelines, set standards, expectations while following along with our client's security and IT guidelines.
Documentation: Create computer floorplan layouts and associated computer hardware sheets for all projects (new sites, moves, and expansions). Update computer hardware asset/location/support team information in our client's asset tracking software.
Manage Projects: Manage assisting staff as needed on projects. Provide leadership and clear direction to all members of any team assisting. Create a welcomed and friendly environment to complete tasks.
Coordination: Coordinate hardware, data wiring, electrical wiring, printer, and software requirements as requested.
Accountability: Highly motivated to manage projects, follow IT procedures and process put in place by IT Leadership and IT Security. Assist in process/workflow improvements for future projects.
