Hotel Night Auditor

3 days ago


Scottsdale, Arizona, United States Hotel Resource Full time
Job Summary

The Night Auditor is a critical role in ensuring the financial accuracy and integrity of the hotel's operations. As a key member of the front desk team, you will be responsible for balancing revenue and expense transactions, maintaining the overall appearance and operations of the front desk, and providing exceptional guest service.

Key Responsibilities
  • Balancing revenue and expense transactions to ensure financial accuracy
  • Maintaining the overall appearance and operations of the front desk
  • Greeting guests, checking them in, and providing information to ensure a positive stay
  • Auditing and balancing reports from the day shifts
  • Scheduling guest wake-up calls and reservations for the following day
  • Verifying that all EOD work has been performed by other departments
  • Responding to guest inquiries, concerns, and complaints
  • Answering phones and placing reservations
  • Preparing guest bills for next-day checkouts and processing reservation cards
  • Balancing cash drawers and recording receipts
  • Facilitating the deposit of guests' valuables in the hotel safe
Requirements
  • Reading, writing, and oral proficiency in the English language
  • Ability to maintain a pleasant disposition and function efficiently in high-stress/pressure work environments
  • Solid interpersonal skills and a positive attitude
  • Computer experience, preferably with Opera
  • 1 year of hotel/resort front desk experience
  • Ability to stand and/or walk continuously to perform essential job functions
  • Clear, articulate telephone voice and excellent/professional communication skills
  • Ability to listen effectively, speak, and write English clearly
  • Detailed and sales-oriented
  • Hearing and visual ability to observe and detect signs of emergency situations
  • Familiarity with the surrounding area is a plus
  • Must adhere to practices of occupational safety and health, including wearing personal protective equipment when required
Uniform Requirements
  • Proper professional attire required and employee must be clean and pressed for each shift
  • No cell phones or personal calls and no gum chewing anytime
  • Name tag must be worn at all times
  • Parking, eating, and smoking in designated employee areas only
  • One meal per shift is provided through the employee cafeteria only

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