Hotel Front Desk Representative

5 days ago

Scottsdale, Arizona, United States Hotel Resource Full time

Job Summary

The Hotel Front Desk Representative is a key facilitator of the hotel guest's arrival and departure experiences. The main focus of the position is to provide a consistent, accurate, friendly, and sincere level of guest service to all guests at the hotel.

Key Responsibilities

  • Display a friendly, courteous, and professional manner in all dealings with guests, owners, and other employees.
  • Welcome and register guests, owners, and hotel guests, with an emphasis on fulfilling requests; following special handling instructions, and adhering to established credit policies and procedures.
  • Quote and be familiar with room and rate availability for current and future dates.
  • Successfully complete a room reservation for any given time period knowing what types of accommodations, and rates are available.
  • Actively participate in the hotel's up-sell program during guest arrival/departure as directed by hotel management.
  • Recite all information regarding the hotel facilities, hours of operation, key personnel, special events, and activities, and functions in the hotel.
  • Assist guests with Concierge-type requests; knowledge of the local area as well as Arizona areas and attractions.
  • Handle guest problems or complaints in conjunction with Management, keeping them well informed as to the problems and actions taken.
  • Utilize the computer system in running daily reports and posting charges and credits.
  • Communicate to all support departments any necessary information or requests.
  • Complete key packets and modify registration cards.
  • Check guests and owners in and out of the hotel in accordance with specific procedures.
  • Make change, cash checks, and exchange foreign currency.
  • Maintain a balanced bank assigned to you and to reconcile all transactions at the close of the shift and to cash out.
  • Speak clearly and communicate via radio to other staff members.
  • Understand the tasks performed by a PBX Operator, Reservationists, Concierge, Room Attendant, Houseperson, Valet, and Bellperson.
  • Handle hotel emergency procedures and situations with maturity and professionalism.
  • Perform other tasks and projects as delegated by the Director of Guest Operations, Front Office Manager, Night Manager, or Revenue and Reservations Manager.

Requirements

  • Able to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Ability to maintain confidentiality and handle sensitive information.

Benefits

  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Comprehensive training program.
  • Uniforms and equipment provided.
  • Discounts on hotel services and amenities.

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