Front Desk Representative

5 days ago

Scottsdale, Arizona, United States The Monarch Scottsdale Full time
Job Summary

The Front Desk Agent is responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a clean and organized front desk area.

Key Responsibilities:
  • Register guests, make and modify reservations, and handle hotel operator and concierge duties.
  • Provide attentive, courteous, and efficient service to all guests, maximizing room revenue and occupancy.
  • Handle requests for information, mail, and messages in an efficient and courteous manner.
  • Answer guest inquiries about hotel services, facilities, and hours of operation.
  • Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
Requirements:
  • High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
  • Demonstrate the ability to multitask, be detail-oriented, and problem-solve effectively.
  • Be able to convey information and ideas clearly and evaluate and select among alternative courses of action quickly and accurately.
Working Conditions:

The Front Desk Agent will work in a fast-paced environment, interacting with guests and colleagues, and will be required to work a varied schedule, including evenings, nights, weekends, and holidays.

The Monarch Scottsdale is a fun, casual, and relaxing escape in the heart of Old Town Scottsdale, inspired by the colorful butterfly. Our hotel features six charming buildings, a poolside experience, and mouthwatering dining options.

As a member of our team, you will be part of a dynamic and supportive environment, where you will have the opportunity to grow and develop your skills, while delivering exceptional guest service and contributing to the success of our hotel.

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