HR Services Coordinator

2 weeks ago


Dallas, Texas, United States DLA Piper Full time
About the Role

We are seeking a highly skilled and detail-oriented HR Services Coordinator to join our team at DLA Piper. As a key member of our HR department, you will play a critical role in providing exceptional support to our employees and partners.

Key Responsibilities
  • Serve as the primary point of contact for HR-related inquiries and issues, providing timely and accurate responses to ensure a seamless employee experience.
  • Assist managers and employees in navigating HR systems, including Workday and ServiceNow, to execute business process transactions and resolve HR cases.
  • Support the day-to-day operations of various HR functions, including HR Operations, Total Rewards, and Employee Relations, to ensure compliance with federal, state, and local regulations.
  • Partner with colleagues and Centers of Excellence to execute tasks and fulfill key deliverables within assigned SLAs, promoting a culture of collaboration and excellence.
  • Research and resolve HR cases using the ServiceNow case management system, documenting case details and resolution to ensure accurate records and compliance.
  • Maintain a working knowledge of company benefit plans, including health insurance, 401(k), vacation, holidays, time tracking, and pay, to respond to HR inquiries and provide accurate information.
  • Adhere to departmental standard operating procedures (SOP) to ensure the integrity of data within HR systems and a consistent employment experience.
  • Develop and maintain process documentation, knowledgebase articles, and FAQs for all areas of accountability, promoting a culture of knowledge sharing and continuous improvement.
  • Maintain employee personnel records and other HR records, ensuring compliance with federal, state, and local regulations.
  • Identify opportunities for continuous improvement initiatives within the assigned scope of work, proposing solutions and ideas to enhance HR support for employees and people leaders.
Requirements
  • 2+ years of experience in an HR administrative support role, with a strong understanding of HR systems and processes.
  • Excellent communication and interpersonal skills, with the ability to communicate effectively with all levels of employees and partners.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong analytical and problem-solving skills, with the ability to research and resolve complex HR cases.
  • Proficiency in MS Office (Word, Excel) and experience with Workday and ServiceNow or similar systems.
What We Offer

At DLA Piper, we offer a comprehensive package of benefits, including medical/dental/vision insurance, and 401(k). We are committed to excellence in how we represent our clients and develop our people, and we are seeking a talented and dedicated individual to join our team.



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