Customer Service Representative

22 hours ago

Memphis, Tennessee, United States U-Haul Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
  • Use smartphone-based technology to manage rentals and inventory, ensuring accuracy and efficiency.
  • Inspect and maintain equipment on the lot, including checking fluid levels and performing routine maintenance tasks.
  • Answer questions and educate customers regarding products and services, promoting U-Haul's offerings and benefits.
  • Prepare rental invoices and accept equipment returned from rental, ensuring timely and accurate processing.
  • Install hitches and trailer wiring, and fill propane tanks, as needed.
  • Drive a forklift, as certified, to move equipment and supplies.
  • Participate in ongoing continuous education through U-Haul University, staying up-to-date on products, services, and best practices.
Requirements
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
  • Mechanically inclined, with a willingness to learn and adapt.
Work Environment

The work environment is fast-paced and dynamic, with moderate risks and discomforts requiring special safety precautions. You will be required to use protective clothing and gear, such as masks, goggles, gloves, or shields, as needed.

Physical Demands

The work requires some physical exertion, including long periods of standing, moving around indoors and outdoors, and positioning yourself to reach objects at varying heights. You will be required to move equipment weighing a minimum of 50 pounds, assisted or unassisted.

U-Haul's Commitment to Health and Wellness

U-Haul is committed to creating a culture of health and wellness. As part of this commitment, we do not hire or re-hire individuals who use nicotine products in states where this is prohibited by law.

Equal Opportunity Employer

U-Haul is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from individuals of all backgrounds and perspectives, and are dedicated to creating a workplace that is inclusive and respectful of all employees.

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