Senior Onboarding Coordinator Lead

3 days ago


Tampa, Florida, United States Lavu, Inc. Full time
About the Role

We are seeking a highly skilled Senior Onboarding Coordinator to join our team at Lavu, Inc. in Tampa, FL.

Job Summary

The Senior Onboarding Coordinator will be responsible for leading a team of onboarding coordinators and managing customer implementations end-to-end. This includes developing project plans specific to clients, ensuring deadlines are met, and providing expert knowledge of Lavu's product offering.

Key Responsibilities
  • Lead a team of onboarding coordinators and manage customer implementations from start to finish.
  • Develop, execute, and lead project plans specific to clients, ensuring timely completion and exceeding customer expectations.
  • Collaborate with internal partners and department heads to ensure seamless onboarding experiences for customers.
  • Provide expert support and guidance to customers during the onboarding process, leveraging industry and hospitality expertise.
  • Maintain a deep understanding of Lavu's product offerings and provide insights and recommendations to customers as needed.
Requirements
  • A minimum of 2 years of experience in customer service, preferably in the hospitality industry.
  • At least 1 year of experience in project management or equivalent.
  • Strong leadership skills and ability to manage a team effectively.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Prior experience with HubSpot is a plus, but not required.
About Us

Lavu, Inc. is a rapidly growing scale-up in the SaaS and Payments industry, dedicated to revolutionizing the restaurant industry. We offer a dynamic work environment, opportunities for professional growth and development, and a competitive salary package.

We estimate the salary for this position to be around $65,000 - $80,000 per annum, depending on qualifications and experience.



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