Senior Onboarding Program Manager

3 weeks ago


Tampa, Florida, United States Lavu, Inc. Full time

Lavu, Inc. is seeking a seasoned Senior Onboarding Coordinator to join our team in Tampa, FL.

About the Role:

We are looking for a highly skilled professional who can lead a team of onboarding coordinators and manage customer implementations end-to-end. This role requires strong relationship-building skills, industry experience, and a customer-first mindset. As a Senior Onboarding Coordinator, you will be responsible for guiding new customers through the implementation process, ensuring their successful integration into the Lavu family, and becoming an expert at using our product.

Key Responsibilities:

  • Lead a team of onboarding coordinators and manage customer implementations from start to finish.
  • Communicate with customers throughout the onboarding process, from initial sale to go-live and handoff to Account Management.
  • Develop project plans tailored to each client's needs and ensure timely completion.
  • Manage a diverse portfolio of merchants with unique software and hardware requirements.
  • Prioritize customers based on their stage in the process and develop a deep understanding of business priorities.
  • Become an expert in Lavu's product offering and provide insight and support as needed.
  • Advocate for customers, promoting a 'Customer First' approach to the Onboarding Process.
  • Collaborate with Sales, Payments, Fulfillment, and Account Management teams to deliver seamless onboarding experiences.

Requirements:

  • At least 2 years of customer service experience, preferably in hospitality.
  • 1 year of experience in project management or equivalent.
  • Leadership experience.
  • Restaurant POS experience is a plus, but not required.
  • Familiarity with HubSpot is a plus, but not required.
  • A commitment to professional development, including soft skills, product knowledge, integrations, and industry knowledge.

Physical Requirements:

  • Sitting, typing, and talking for extended periods on phone and video conferences.

Estimated Salary: $65,000 - $85,000 per year, depending on experience and qualifications. We offer a competitive salary and benefits package that includes medical, dental, and vision insurance, 401(k) matching, and generous paid time off.



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