Client Support Liaison
7 days ago
We are seeking a highly skilled Client Support Representative to join our team at Fresh Inc. as a key point of contact for our renowned client in the telecommunications industry.
As a Client Support Liaison, you will be responsible for providing direct customer service strategies and proactively supporting our client's needs.
You will be the primary point of contact for our client, fueling their excitement and delivering exceptional customer service while upholding our core values.
The ideal candidate will have a hunter-mentality, be able to work cross-functionally with our Client Account Management and Quality Assurance teams, and have a strong understanding of products and services.
Key responsibilities will include:
- Providing a superior client experience by maintaining brand standards and delivering exceptional customer service
- Applying knowledge of products and services to successfully process tasks and requests to meet client expectations
- Working cross-functionally with the Client Account Management and Quality Assurance teams to evaluate and execute industry-leading client experiences
- Participating in managing the flow of inquiries, requests, and upgrades through the pipeline, ensuring that all items are processed and completed within our client agreement timeline
- Understanding, reporting, and communicating on Key Performance Indicators critical to the success of the respective account and relevant executives
- Designing and implementing client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention
- Ensuring that all standard operating procedures are successfully executed and maintained by all team members on the client account team
Requirements for the role include:
- Bachelor's degree from an accredited college or university
- 2-4 years of experience working in the business sphere in a client-facing role
- Team player able to work effectively and collaboratively to meet goals and client deadlines
- Exceptional student mentality with the ability to 'think on your feet' and make educated and responsible decisions quickly
- Thrive in a fast-paced, entrepreneurial environment
- Pragmatic mindset, but can also bring a sense of creativity to the role to drive innovation amongst the team
At Fresh Inc., we are passionate about delivering exceptional customer service and building long-term relationships with our clients. If you are a motivated and results-driven individual who is passionate about customer service, we encourage you to apply for this exciting opportunity.
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