Regulatory Liaison

3 weeks ago


San Antonio, Texas, United States Texas Department of Aging & Disability Services Full time
Job Title: Regulatory Liaison

At the Texas Department of Aging & Disability Services, we are seeking a highly skilled Regulatory Liaison to join our team. As a key member of our staff, you will serve as a liaison for assigned areas, working closely with agency staff and external entities to resolve complex issues and improve performance in Long Term Care facilities.


Key Responsibilities:
  • Maintain a regular and predictable work schedule, with 75% of time spent in facilities.
  • Serve as a liaison for assigned areas on complex issues with agency staff or outside entities.
  • Coordinate and attend quarterly ombudsman/SSLC meetings.
  • Monitor and proctor assigned medication aide exams.
  • Conduct all NATCEP program evaluations and submit required paperwork within established timeframes.
  • Compile and maintain an Email Distribution List of all providers in each program.
  • Work with provider and survey staff to facilitate resolution of conflicts and interpretations of standards.
  • Maintain effective working relationships with providers and internal and/or external agency staff.
  • Coordinate presenters, location, schedules dates, and attend annual provider meetings for all programs to assist with provider information in the region.
  • Communicate on a complex level with others (internally and/or externally) to provide, exchange or verify information, answer inquiries, address issues and resolve problems or complaints in a timely manner.
  • Maintain current knowledge in assigned area by reviewing literature, attending meetings and/or seminars and communicating with other professionals.
  • Attend all mandatory program training and other assigned provider training to assist as needed.
  • Maintain current License in Texas and meets any continuing education units for their discipline, as applicable.
  • Interpret policies, procedures, rules, regulations and/or standards to others (for example: staff, applicants, clients, providers, vendors, the public, public officials).
  • Evaluate program issues, procedures and/or processes for improved program performance and coordinate with management staff to identify training needs and assists in developing and implementing training for staff.
  • Reviews statistics, reports, operational procedures/practices, findings, survey, quality assurance activities, performance measures and best practices to evaluate program issues and procedures.
  • Participate and promote culture change activities.
  • As assigned, travels to conduct out-of-region surveys, licensure, and complaint/abuse investigations in Nursing Facilities, Skilled Nursing Facilities, Assisted Living Facilities, and Day Activity and Health Services.
  • Completes other assignments as directed by the Regional Director, or designee.

Requirements:
  • Knowledge of health care laws and regulations pertinent to the regulation of nursing facilities, assisted living facilities, and day activity and health services; and of community health and nursing care principles, practices, and procedures.
  • Ability to collect and analyze data and solve work problems.
  • Ability to analyze and interpret written policy material, procedures, and regulations.
  • Ability to work independently, exercise professional judgment and reach sound decisions.
  • Ability to maintain effective, positive working relationships with internal and external stakeholders.
  • Proven ability to communicate effectively orally and in writing.
  • Proven ability to actively listen and present comprehensive, complex material to internal and external stakeholders.
  • Professionalism and the ability to work effectively both independently and on a team.
  • Skill in operating personal computers.
  • Experience and skill in training and providing guidance, policy clarifications, and information to others.

We offer a competitive salary and excellent benefits package, including health insurance, a retirement plan, and paid time off. If you are a motivated and detail-oriented individual with a passion for regulatory compliance, we encourage you to apply for this exciting opportunity.



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