Level 4 Networking Specialist

1 day ago

Chandler, Arizona, United States Excell Full time
Job Title: Level 4 Networking Technician

We are seeking a highly skilled Level 4 Networking Technician to join our team at Excell. As a key member of our data center operations team, you will be responsible for providing first-level Smart Hands support to second- and third-level support teams.

Key Responsibilities:
  • Maintain network environment as part of onsite team in support of physical touch (Smart Hands) support of Incident and/or Requests
  • Provide incident support by working with remote level 2/3 teams to assist in resolving outages and fixing issues, including replacement of cabling or hardware components
  • Provide service request support and work with remote network support teams to install hardware or patch cables to enable new services for customers
  • Participate in hardware rack and stack installation of both network and server equipment, cable management, and installation of required fiber and copper patch leads, providing console access to remote team for configuration if required and testing connectivity after installation and configuration
  • Perform installation and service of low-voltage category cabling, fiber optic cabling, communications cabling, communication equipment, and other various low-voltage related systems, such as Category 5, Enhanced Category 5, Category 6, and 7, and Fiber Optic cabling
  • Assist with material control to ensure all required materials are available to complete the daily work
  • Ensure quality and safety guidelines are followed
  • Ensure ticketed requests are assigned, communicated, and addressed within client SLA
  • Perform quality evaluation, diagnosing, troubleshooting of cabling systems, and performing replacement/repairs as necessary
  • Assist data center teams and data center managers in accomplishing daily infrastructure new landings within SLA
  • Receive hardware shipments for data center equipment landings
  • Validate purchase order accuracy of hardware received
  • Unbox and recycle materials
  • Moving equipment from dock to staging areas and/or to DC racks
  • Installation or retrofitting of server racks - rail and shelving installation
  • Power and network cable installation and cable management
  • Scan and label installed devices (network or server)
  • Designate parts identified for spare part stock inventory
  • Proper e-waste handling and disposal
  • Equipment shipping and receiving as needed
  • Provide escort service for vendors/techs
  • Perform work request tasks from ServiceNow ticket system
  • Work in data centers, networking rooms
Requirements:
  • Associate or bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
  • Data center experience required
  • Minimum 4+ years of combined experience in a site support technician and/or infrastructure technician role (or similar experience)
  • Minimum 4+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices required
  • Minimum 3+ years of combined experience working in data centers, labs, or server room environments required
  • Network cabling certifications required
  • Belden Certified Cable Installer
  • SYSTIMAX Installation and Maintenance
  • Corning Certified Fiber Installer certifications
  • Panduit
Preferred Skills:
  • Proven ability to install cable pathways, conveyances (i.e., ladder, trays, support systems)
  • Knowledge of terminology pertaining to installation and service of cabling infrastructure for telecom, data, security, and wireless systems
  • Mechanical aptitude with the ability to read cable matrix blueprints, mechanical, and/or electrical requirement documents
  • Able to complete physical cables installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear, and related communications infrastructure hardware and materials
  • Structured Network Cabling experience
Copper:
  • Category 5, Category 5e, Category 6, Connector Types RJ45
Fiber:
  • Multimode, Single Mode, Connector Types - ST, SC, LC
WIFI hardware experience:
  • Wireless LAN Controllers
  • Wireless Access Points
Networking experience:
  • IP Addressing, Layer 2 VLAN
Experience with Ethernet Switching hardware:
  • Chassis, Supervisor, Line Cards, Power Supplies
  • Transceiver Types - SX, LX, SR, LR
Cable Troubleshooting Knowledge/Experience:
  • Fluke Testers: Copper - Wire Map, Link Test, etc., Fiber - OTDR Testing
  • Fluke Aircheck: Wireless Testing
Strong communication skills:
  • Ability to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles)
  • Must be able to perform work while on a ladder (use of ladders is required for top of rack installations)
  • Must be able to work independently as well as in teams of 3-4 and be flexible
  • Must be able to lift 35 lbs. solo
  • Must be willing to travel between buildings using personal car/foot
  • May be required to walk/sit/stand/crawl/kneel for extended periods
  • Must have excellent customer service skills and written/verbal communication skills
  • Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10
Benefits:

We offer a comprehensive benefit package that you can elect into, including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurance Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time.

Excell, a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.

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