Bilingual Customer Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative at Gaylord Nelson - State Farm Agency in Chicago, IL.
About the Role
This is an exciting opportunity to work in a fast-paced environment, helping our business grow through value-based conversations and remarkable customer experiences. As a Bilingual Customer Service Representative, you will be responsible for:
- Developing leads, scheduling appointments, and identifying customer needs
- Establishing customer relationships and following up with customers as needed
- Providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
What We Offer
We provide a competitive hourly pay, commissions (performance-based), matching 401K, PTO/Vacation, Health, and valuable experience. Additionally, you will have the opportunity for growth and advancement within our office.
Requirements
- Bilingual (Spanish/English)
- Insurance Customer Service Experience
- Property & Casualty and L/H licenses preferred
- Excellent Customer Service skills
- Excellent communication skills - written, verbal, and listening
- Self-motivated
- Ability to multi-task
- Ability to effectively relate to a customer
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