Bilingual Insurance Representative

2 days ago


Chicago, Illinois, United States Chubb Full time
Job Title: Bilingual Insurance Representative

Combined Insurance, a Chubb Company, is seeking a highly skilled Bilingual Insurance Representative to join our team. As a key member of our customer service team, you will be responsible for addressing customer service concerns, inquiries, and activities. Your primary goal will be to create a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems.

Key Responsibilities:
  • Supporting policyholders with insurance product information
  • Working with customers to assist those who wish to cancel their existing insurance coverage, reviewing products, benefits, and/or solving service and claims issues
  • Assisting clients by matching our products with their needs
  • Assisting in the collection of current and past due premiums
  • Providing detailed information about policy statuses
  • Assisting with basic technical troubleshooting for self-service related issues
  • Consistently meeting or exceeding expectations for departmental standards related to quality, average handle time, auxiliary time, after-call work, and other KPIs
  • Exhibiting and practicing the Organization's Common Purposes and Shared Traits
  • Understanding organizational objectives, supporting process improvements, and providing feedback to leadership
  • Participating in partnership training and mentoring of junior representatives
  • Performing other duties as assigned
  • Representing the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership
Requirements:
  • Previous experience working as a customer service representative
  • In-depth knowledge of insurance products and policy schedules
  • Strong knowledge of worksite products and services
  • Experience in LSP and worksite-related systems
  • Friendly and professional demeanor
  • Excellent communication and interpersonal skills
  • Basic computer skills and knowledge of database software
  • Demonstrated attention to detail, organizational skills, and time management skills
  • Ability to work a flexible schedule to meet the needs of the business and performance requirements
  • Ability to remain calm in stressful situations
  • Ability to explain detailed policy concepts in a simple way
  • 5+ years of experience
  • Bilingual skills (verbal, written, read) in English/Spanish preferred
Education and Experience:
  • 2-3 years' experience in customer service
  • High School required; Bachelor's Degree preferred


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