Bilingual Insurance Representative
2 days ago
Combined Insurance, a Chubb Company, is seeking a highly skilled Bilingual Insurance Representative to join our team. As a key member of our customer service team, you will be responsible for addressing customer service concerns, inquiries, and activities. Your primary goal will be to create a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems.
Key Responsibilities:- Supporting policyholders with insurance product information
- Working with customers to assist those who wish to cancel their existing insurance coverage, reviewing products, benefits, and/or solving service and claims issues
- Assisting clients by matching our products with their needs
- Assisting in the collection of current and past due premiums
- Providing detailed information about policy statuses
- Assisting with basic technical troubleshooting for self-service related issues
- Consistently meeting or exceeding expectations for departmental standards related to quality, average handle time, auxiliary time, after-call work, and other KPIs
- Exhibiting and practicing the Organization's Common Purposes and Shared Traits
- Understanding organizational objectives, supporting process improvements, and providing feedback to leadership
- Participating in partnership training and mentoring of junior representatives
- Performing other duties as assigned
- Representing the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership
- Previous experience working as a customer service representative
- In-depth knowledge of insurance products and policy schedules
- Strong knowledge of worksite products and services
- Experience in LSP and worksite-related systems
- Friendly and professional demeanor
- Excellent communication and interpersonal skills
- Basic computer skills and knowledge of database software
- Demonstrated attention to detail, organizational skills, and time management skills
- Ability to work a flexible schedule to meet the needs of the business and performance requirements
- Ability to remain calm in stressful situations
- Ability to explain detailed policy concepts in a simple way
- 5+ years of experience
- Bilingual skills (verbal, written, read) in English/Spanish preferred
- 2-3 years' experience in customer service
- High School required; Bachelor's Degree preferred
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