Customer Service Representative
5 days ago
As a Customer Service Representative at Public Sector Consultants, you will provide high-level customer service and administrative support to our contractor and lender network, customers, and partnerships team. You will be the first point of contact for customers and will be responsible for maintaining confidential and sensitive information on behalf of the organization.
Responsibilities:- Program Support: Understand Michigan Saves' mission and services, communicate these concepts to diverse audiences, provide information about energy, lead, and septic financing programs, offer assistance, and troubleshoot routine issues.
- Customer and Contractor Engagement: Develop strong relationships with contractors, respond to requests and questions, and provide information on all Michigan Saves programs.
- Administrative and Event Coordination: Provide administrative support for the partnerships team, plan and coordinate special meetings and events, and maintain confidentiality of customer, lender, and contractor information.
Requirements:
- A high-school diploma or equivalent is required.
- Minimum of three years of experience in a customer service position.
- Strong competency using the Microsoft Office suite, including Word, PowerPoint, and Excel.
- Maintains thorough knowledge of integrated email and calendaring systems (e.g., Microsoft Outlook, Google Mail, and Google Calendar).
Benefits:
- Competitive salary range of $62,500 to $73,500 per year commensurate with education and experience.
- Competitive medical, dental, life, disability, and voluntary vision benefits.
- Company 401(k) contribution.
- Paid time off granted upon start date.
- Abundant paid holidays throughout the year.
- Paid parking.
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