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Client Support Specialist

2 months ago

Morristown, Tennessee, United States Jefferson Memorial Hospital Full time
Customer Service Representative Job Description

Role Overview: The Customer Service Representative is responsible for providing exceptional support to clients and visitors, ensuring a positive experience at all times.

  • Welcome Visitors: Engage with vendors, customers, job applicants, and other guests in a friendly and professional manner.
  • Manage Communications: Operate a switchboard to effectively direct incoming calls and initiate outgoing communications.
  • Mail Handling: Open and organize incoming mail, ensuring timely distribution to relevant parties.
  • Transportation Coordination: Arrange transportation services as required to facilitate client needs.
  • Adhere to Protocols: Follow established instructions and guidelines to maintain operational efficiency.
  • Supervision: Work under the guidance of a supervisor or manager to ensure compliance with company standards.
  • Qualifications: A high school diploma or equivalent is required, along with 0-2 years of relevant experience.
  • Knowledge Base: Familiarity with commonly-used concepts, practices, and procedures within the customer service field is essential.