Customer Service Representative

3 weeks ago


Syracuse, New York, United States Eaton Full time

Eaton's Global Energy Infrastructure Solutions division is seeking a Customer Service Representative to handle customer inquiries and resolve issues related to stock and order management. This role is based at our Syracuse, NY site and requires strong communication skills to effectively service customer and distributor requirements.

Key Responsibilities:

  • Communicate directly with customers and outside sales representatives via phone and email to assess, schedule, expedite and answer customer's requests.
  • Maintain phone coverage as needed and respond to emails from the general email box.
  • Advise customers of product availability, price, and order management questions.
  • Accurately process all customer requests including purchase order changes, credit/billing requests and customer complaints.
  • Identify opportunities for standards, specifications and orders and communicate to field and or Customer Service Manager as appropriate, to maximize sales.
  • Recommend products and possible substitutions of products to service customer requirements in line with the Eaton Crouse-Hinds World-Class-World-Wide concept and E & O list.
  • Understand C360 and how to populate account information. Responsible for capturing and processing 90% of all calls into Service Requests.
  • Provide five questions to be published to Nanorep weekly.
  • Participate in all company sponsored training sessions to improve product knowledge and prepare for more technical responsibilities.
  • Rotate through an 8am-7pm coverage shift and holiday schedule to ensure after hours coverage.

Qualifications:

  • Bachelors degree from an accredited institution OR High School degree and minimum 3 years' experience in a customer service environment.
  • No relocation is offered for this position. All candidates must currently reside within 50 miles of Syracuse, NY to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
  • Must be authorized to work in the United States without company sponsorship now or in the future.


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