Automotive Customer Service Specialist

2 weeks ago


New York, New York, United States Koeppel Mazda Full time
Job Overview

Why Choose Koeppel Mazda?

At Koeppel Mazda, we prioritize our employees and their growth. With a workforce of over 500 dedicated individuals, we are committed to nurturing talent from within. We offer factory training for those looking to achieve certification in sales, service, or parts, ensuring that our team members are well-equipped for their roles.

Position Summary: We are seeking experienced BDC Representatives to enhance our team. While prior experience is beneficial, we are willing to train the right candidates.

Work Schedule: This position requires a 40-hour work week, including some evenings and weekends.

Role Responsibilities:

  • Serve as the initial point of contact for customers through various communication channels, including phone and online inquiries.
  • Manage incoming calls and internet requests, efficiently scheduling appointments.
  • Conduct follow-up calls to customers post-visit to gather feedback on their experience.
  • Assist customers in selecting vehicles and promote available models, features, and value-added services through phone, email, text, or chat.
  • Maintain accurate records in our CRM system.
  • Stay informed about all vehicle offerings, financing options, and current promotions.
  • Participate in all required meetings, training sessions, and educational opportunities.
  • Perform additional duties as assigned.

Qualifications:

  • Clear and pleasant speaking voice.
  • Self-motivated and proactive.
  • Experience in customer service or telephone communication is preferred.
  • Dependable with a strong attendance record.
  • Friendly demeanor with a passion for assisting customers.
  • Ability to effectively address customer inquiries via phone and email.
  • Strong organizational skills with the ability to multitask.
  • Bilingual communication skills are a plus.
  • Excellent follow-up abilities.
  • Professional appearance and conduct.
  • Proficient in computer and internet usage.
  • Sales experience in any industry is advantageous.

Koeppel Mazda is an equal opportunity employer, committed to diversity and inclusion in the workplace.



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