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Service Scheduling Specialist
2 months ago
Briggs Automotive Group is thrilled to enhance its Service Scheduling department. Are you seeking to elevate your career and increase your earnings? Do you desire a structured environment that fosters skill development? This is a remarkable opportunity to join a leading Auto Group.
Key Responsibilities of the Service Appointment Coordinator:
- Manage customer interactions through various communication channels including email, phone, and text.
- Conduct outbound service follow-ups and appointment reminders.
- Handle all incoming calls using a standardized script and effectively schedule service appointments.
- Maintain and update customer contact information in the dealership database.
- Coordinate service appointments across all dealerships.
Qualifications for the Service Appointment Coordinator:
- Experience in call centers, customer service, or sales and marketing is preferred.
- Possess a friendly, engaging, and professional phone demeanor.
- Strong computer and internet proficiency.
- Proven track record of meeting performance targets.
- Excellent verbal and written communication abilities.
- Comfortable making outbound calls.
- Strong analytical and problem-solving skills.
- Eager to learn and driven to succeed.
- Dependable work ethic and reliability are essential.
At Briggs Automotive Group, we believe that our organization thrives on the quality of our team members. Therefore, we prioritize high standards of integrity and a positive attitude in all our endeavors. We are committed to maintaining a well-trained workforce and a modern, safe environment to provide our customers with exceptional support and ensure a secure future for our employees.
Benefits of the Service Appointment Coordinator Position:
We offer a supportive and professional work atmosphere with top-notch training in the industry. We emphasize employee growth through training and internal advancement opportunities. Our team members enjoy a range of excellent benefits, including:
- Competitive hourly wage plus commission.
- Potential annual earnings ranging from $30,000 to $40,000.
- Comprehensive health care plan.
- 401(k) matching available.
- Five-day work week.
- Opportunities for internal promotions.
Job Type: Full-time
Compensation: $30,000 - $40,000 per year
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
