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Patient Care Coordinator

2 months ago

Kissimmee, Florida, United States AdventHealth Full time

Comprehensive Benefits and Perks for You and Your Family:
· Immediate Benefits Enrollment
· Paid Time Off from Day One
· Opportunities for Professional Growth
· Resources for Holistic Wellbeing
· Support for Mental Health and Wellness
Our Commitment to You:
Becoming a part of AdventHealth means joining a larger mission. It’s about being part of a community that values the complete wellbeing of each individual and strives to uplift others in body, mind, and spirit. At AdventHealth, you will have the opportunity to excel in your career while nurturing your spiritual growth, all while contributing to the Healing Ministry of Christ. Here, you will be appreciated for your individuality and the distinct experiences you bring to our purpose-driven team. Together, we can achieve even greater outcomes.

Work Schedule:
Full-Time
Shift:
Days
Location: Not specified
Community Impact:
+ Collaborate with a team dedicated to exceptional patient-centered care.
+ Work within supportive teams focused on shared objectives.
+ Benefit from compassionate leadership that promotes work-life balance for all team members while ensuring high-quality patient care.

Your Role:

The Patient Care Coordinator is tasked with assisting patients in navigating their insurance needs, scheduling essential appointments, and addressing any inquiries, concerns, or feedback from patients and their families. This role advocates for patients in resolving issues and collaborates with staff to enhance services.

Your Contributions to the Team:

Acts as a liaison among the insurance provider, the patient, and the healthcare provider, effectively communicating insurance benefits and requirements.Handles non-clinical inquiries from patients and directs other calls appropriately.Coordinates office appointments and surgical procedures efficiently.Prepares patient documentation prior to visits and updates patient information in the electronic tracking system.Contacts insurance providers to secure referral numbers or pre-authorizations as required and manages the filing of referrals and authorizations.Offers personalized support and guidance to patients, ensuring timely responses to their inquiries and concerns.Guides patients to the appropriate specialists and service providers based on their insurance plans.Collects and organizes necessary medical records from specialists or hospitals to facilitate referrals and authorizations, following up with insurance companies regarding authorization statuses.Engages in patient education initiatives and events.
Qualifications for Success:

Minimum Requirements:
+ High School diploma or equivalent is mandatory.
+ Proficiency with computer systems is essential.

Preferred Qualifications:
+ Familiarity with the healthcare sector and medical terminology is advantageous.
+ Willingness to assist in other practices as needed based on patient volume and scheduling.

Equal Opportunity Employment:
This organization is an equal opportunity employer and adheres to all federal, state, and local anti-discrimination laws, regulations, and ordinances. Compensation is determined based on skills, experience, and other relevant factors within the established pay range.