Senior Product Support Engineer

4 weeks ago


Cincinnati, Ohio, United States J&J Family of Companies Full time

About the Role:

We are seeking a highly skilled Senior Product Support Engineer to join our team at the J&J Family of Companies. As a key member of our technical support team, you will be responsible for providing technical expertise and support to our customers and internal stakeholders.

Key Responsibilities:

  • Act as the primary technical liaison between internal technical groups and the Service Solutions organization.
  • Provide technical support and guidance to customers and internal stakeholders.
  • Develop and maintain technical documentation and training materials.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Identify and document potential product and process improvements.

Requirements:

  • Bachelor's degree in Engineering or a related field.
  • 6+ years of experience in Field Service, Technical Support, Manufacturing Engineering, or a related role.
  • Experience working in a regulated industry, such as Medical Device and/or Aerospace.
  • Excellent written and verbal communication and presentation skills.
  • Ability to translate and simplify complex technical issues into manageable tasks.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

How to Apply:

Please submit your resume and cover letter to apply for this exciting opportunity.



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