Senior Product Support Engineer
4 weeks ago
About the Role:
We are seeking a highly skilled Senior Product Support Engineer to join our team at the J&J Family of Companies. As a key member of our technical support team, you will be responsible for providing technical expertise and support to our customers and internal stakeholders.
Key Responsibilities:
- Act as the primary technical liaison between internal technical groups and the Service Solutions organization.
- Provide technical support and guidance to customers and internal stakeholders.
- Develop and maintain technical documentation and training materials.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Identify and document potential product and process improvements.
Requirements:
- Bachelor's degree in Engineering or a related field.
- 6+ years of experience in Field Service, Technical Support, Manufacturing Engineering, or a related role.
- Experience working in a regulated industry, such as Medical Device and/or Aerospace.
- Excellent written and verbal communication and presentation skills.
- Ability to translate and simplify complex technical issues into manageable tasks.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
How to Apply:
Please submit your resume and cover letter to apply for this exciting opportunity.
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