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Customer Service Lead
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Lead Customer Service Associate at Zips Car Wash. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers leave our facilities with a smile.
Key Responsibilities- Customer Engagement: Welcome and engage with customers in a warm and friendly manner, providing personalized service to meet their needs.
- Sales and Promotions: Engage customers while selling and promoting our Unlimited Wash Club, highlighting the benefits and value proposition.
- Operational Efficiency: Safely and efficiently load every vehicle with clear hand signals and a smile, ensuring a seamless and enjoyable experience for our customers.
- Customer Satisfaction: Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests, addressing any concerns or issues promptly.
- Site Maintenance: Maintain all aspects of the site to ensure it runs beautifully, including cleaning and organization.
- Keyholder Responsibilities: Perform opening and closing duties, ensuring the site is prepared for service and secure when closed.
- 18 years of age or older
- Positive attitude and excellent communication skills
- Previous car wash industry experience preferred
- Previous leadership experience preferred
- Ability to work flexible hours, including weekends and holidays
