Customer Service Representative

2 weeks ago


Little Rock, Arkansas, United States ROYAL Brass and Hose Full time
Job Title: Customer Service Associate

Royal Brass and Hose is a leading distributor of high-quality mobile equipment products, and we're seeking a skilled Customer Service Associate to join our team.

Job Summary

The Customer Service Associate will be responsible for ensuring customer satisfaction by processing orders accurately and efficiently, answering product and service questions, and providing excellent customer service.

Key Responsibilities
  • Process orders accurately and efficiently, including direct entry, fax, and online orders
  • Answer customer and territory/account manager phone calls, responding to questions and providing product knowledge
  • Open and manage customer orders daily, ensuring timely fulfillment
  • Process customer return authorizations and credits in a timely manner
  • Dispatch and invoice orders in a timely manner
  • Assist in inventory management, including counting, measuring, and recording
  • Perform other job duties as assigned, including assisting with order pulling, shipping, receiving, and quality control
Requirements
  • Excellent customer service skills
  • Ability to work independently and safely
  • Basic computer knowledge required
  • Good typing skills and data entry skills
  • Ability to multi-task and work in a fast-paced environment
  • Detail-oriented and able to make good decisions
  • Good written and verbal communication skills
  • Ability to work in a team environment and be self-motivated
  • High school diploma or GED required
Working Conditions

The Customer Service Associate will work in an office/warehouse setting with minimal climate-controlled environment.

Physical Requirements
  • Able to lift 40 lbs.
  • Able to push 30 lbs.
  • Able to push or pull 50 lbs.
  • Able to reach overhead occasionally
  • Ability to sit for prolonged periods
  • Ability to stand for prolonged periods
  • Ability to walk, bend, stoop, and climb stairs as needed


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