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Service Lead

2 months ago

Wisconsin Rapids, Wisconsin, United States Lolli & Pops Full time
Job Summary

We are seeking a highly motivated and experienced Service Lead to join our team at Lolli & Pops. As a keyholder and member of the leadership team, you will be responsible for driving store-level financial and operational results, ensuring exceptional guest experiences, and leading by example.

Key Responsibilities
  • Drive Store Performance: Monitor key performance indicators (KPIs) and take action to achieve store targets.
  • Lead by Example: Demonstrate exceptional guest engagement, sampling, and product knowledge.
  • Develop and Motivate Team Members: Assist in training, developing, and motivating team members to achieve their full potential.
  • Maintain Store Standards: Ensure store cleanliness, visual merchandising, and operational standards are consistently met.
  • Enforce Policies and Procedures: Ensure all team members adhere to company policies, procedures, and operational directives.
Requirements
  • Exceptional Interpersonal Skills: Energized by working with people, both guests and team members.
  • Passion for Quality: Understand the importance of meticulous quality and organization in creating a highly efficient team.
  • Bias Towards Action: Ability to lift and mobilize medium to large items, and take initiative to get the job done.
  • Desire for Growth: Willingness to be coached and mentored, and to grow as a professional.
  • Attention to Detail: Ability to focus on the little things that make a big difference.
  • Problem-Solving Skills: Ability to identify and resolve problems in a timely and effective manner.
  • Multitasking: Ability to prioritize and execute multiple tasks simultaneously.
  • Positive Attitude: Fun-loving spirit and optimistic outlook.
  • Flexibility: Willingness to work at busy times and adapt to changing business needs.
Company Values
  • Guest-Centric: Our guests are at the heart of everything we do.
  • Collaborative: We are a joyful mix of unique individuals working together.
  • Agile: We are flexible and open to change to be the best we can be.
  • Authentic: We honor what's real and authentic, and give feedback from the heart.
  • Betterment: We have a never-ending drive to continuously improve.