Service Operations Manager
4 weeks ago
We are seeking a highly experienced and organized Service Operations Manager to lead our service team at North Central Utility. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring the highest level of service quality across our 9 dealership locations in WI, MN & ND.
Key Responsibilities:
- Lead a team of 9 service managers and 60+ technicians to achieve business objectives and improve customer satisfaction.
- Establish and implement procedures to ensure NCU and industry best practices for repair quality, safety, and proficiency.
- Manage the service department's P&L, including achieving revenue growth and controlling costs.
- Develop and implement a safety program to meet OSHA regulations and NCU safety policies.
- Collaborate with the parts operations team to achieve company goals and improve customer satisfaction.
Requirements:
- 10+ years of heavy-duty truck and/or trailer repair experience.
- 5+ years of heavy-duty shop management experience.
- Multi-store management experience preferred.
- Excellent verbal and written communication skills.
- Proficient with technology and computer use, including Excel, Word, PowerPoint, and Microsoft Teams.
- Strong knowledge of welding, fabrication, and trailer construction and repair.
- Able to learn and become proficient with the system operating software.
- Working knowledge of accounting, including accounts payable, receivable, and financials.
- Proven leadership skills and strong mechanical aptitude.
- Clean driving record and ability to walk, sit, stand, and perform the duties of the position.
Benefits:
- Competitive salary and bonus potential.
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