Executive Housekeeping Director

4 days ago


Hampton, Virginia, United States Courtyard by Marriott Hampton Coliseum Central Full time
Job Summary

Courtyard by Marriott Hampton Coliseum Central is seeking an experienced Executive Housekeeping Manager to oversee the daily operations of our housekeeping department. As a key member of our hotel team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction.

Key Responsibilities
  • Supervise and Manage Housekeeping Staff: Hire, train, and evaluate the performance of housekeeping and laundry staff, ensuring they meet the hotel's standards.
  • Develop and Implement Operational Procedures: Establish and maintain cost control systems for staffing, inventories, and cleaning supplies, ensuring efficient use of resources.
  • Ensure Quality Services: Monitor and maintain the level of cleanliness in guest rooms, public areas, and event spaces, ensuring a positive guest experience.
  • Manage Budget and Inventory: Assist the General Manager in developing the department's annual budget, monitor performance against plan, and maintain accurate records of inventory levels.
  • Enforce Policies and Procedures: Ensure all housekeeping staff adhere to hotel policies and procedures, maintaining a safe and secure environment for guests and staff.
  • Communicate Effectively: Satisfactorily communicate with guests, management, and co-workers to ensure understanding and resolve any issues promptly.
Requirements
  • Good Understanding of English Language: Possess excellent written and verbal communication skills.
  • Physical Demands: Exert physical effort in lifting/transporting at least 50 pounds, push/pull carts and equipment up to 250 pounds, and endure various physical movements throughout the work areas.
  • Work Environment: Work in variable temperature conditions, noise levels, and around fumes and/or odor hazards, dust and/or mite hazards, and chemicals.
  • Availability: Willing and able to work a varied schedule, including nights, weekends, and holidays.

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