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Guest Services Representative

2 months ago

Miami, Florida, United States Highgate Hotels Full time
Job Title: Guest Services Agent

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at The Gates Hotel South Beach. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Responsibilities:
  • Provide warm and welcoming service to all guests, ensuring their needs are met and exceeded.
  • Manage the Front Desk, handling check-ins, check-outs, and room assignments efficiently and effectively.
  • Respond to guest inquiries and resolve any issues promptly and professionally.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Stay up-to-date on hotel services, facilities, and promotions to provide guests with accurate information.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Perform administrative tasks, such as data entry and report preparation.
Requirements:
  • High School diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Highgate Hotels is a premier real estate investment and hospitality management company, recognized for its innovative approach to the industry. We are committed to providing exceptional service to our guests and creating memorable experiences for all who stay with us.