CCaaS Technical Support Specialist

Key Skills Required:Experience in delivering IT Help Desk support and assisting in the resolution of technical challenges. Familiarity with IT Service Management tools for ticket creation, updates, and reporting is essential.Position Overview:Deliver Tier 2 support for the CCaaS (AWS Connect) application as escalated by the Tier 1 support team.Act as a Tier...

Key Skills Required:Experience in delivering IT Help Desk support and assisting in troubleshooting technical challenges. Proficiency in utilizing an IT Service Management tool for ticket creation, updates, and reporting.Position Overview:Deliver Tier 2 support for the CCaaS (AWS Connect) application escalated from the Tier 1 support team.Act as a Tier 1...

Key Required Skills: Proven experience in delivering IT Help Desk support and resolving technical challenges. Familiarity with IT Service Management tools for ticketing, updates, and reporting.Position Overview: Deliver Tier 2 support for the CCaaS (AWS Connect) application, addressing escalated issues from the Tier 1 support team. Assist as part of the Tier...

Job DescriptionJob DescriptionHi am Dillip Kumar-Talent Acquisition Specialist in TechnoGenInc, we are looking for Tier 2 Support Analyst CCaaS (Contact Center as a Service) OR Helpdesk for one of our clients. Below is the job description, if interested Please share your updated resume at Dillip.k@technogeninc.comPosition: Helpdesk Location: Woodlawn, MD...

Job DescriptionJob DescriptionHi am Revanth K-Talent Acquisition Specialist in TechnoGenInc, we are looking for Tier 2 Support Analyst CCaaS (Contact Center as a Service) OR Helpdesk for one of our clients. Below is the job description, if interested Please share your updated resume at revanth.k@technogeninc.comPosition: Tier 2 HelpdeskLocation: Woodlawn, MD...

Job DescriptionJob DescriptionHi am Dillip Kumar-Talent Acquisition Specialist in TechnoGenInc, we are looking for Tier 2 Support Analyst CCaaS (Contact Center as a Service)for one of our clients. Below is the job description, if interested Please share your updated resume at Dillip.k@technogeninc.comPosition: Tier 2 Support Analyst CCaaS (Contact Center as...

Job DescriptionJob DescriptionPosition Description:Manage the ticket queues for the Tier 1 and Tier 2 CCaaS (AWS Connect) application support team.Provide guidance and assistance to Tier 1 and Tier 2 resources as needed. Provide a daily summary (reports through the ServiceNow ITSM) to the customer and technical leads with information on any highlights or...

Position OverviewGreetings,I am Mohammad Kashif Ali, a Senior Talent Acquisition Specialist at TechnoGen Inc. We are in search of a skilled professional to fulfill the role of Help Desk Lead. This position involves overseeing the technical support team and ensuring the delivery of exceptional customer service.Key Responsibilities:Manage and mentor the help...

Position OverviewGreetings,I am Mohammad Kashif Ali, a Senior Talent Acquisition Specialist at TechnoGen Inc. We are currently seeking a skilled professional to fill the role of Help Desk Lead. This position is essential for ensuring our clients receive exceptional support and service.Key ResponsibilitiesOversee the daily operations of the help desk...

Position OverviewGreetings,I am Mohammad Kashif Ali, a Senior Talent Acquisition Specialist at TechnoGen Inc. We are currently seeking a skilled professional to fill the role of Help Desk Lead. This position is crucial for ensuring our clients receive exceptional support and service.Key Responsibilities:Oversee the daily operations of the help desk team,...

JPC Partners is looking for a Senior AWS Connect Engineer that will: Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes Provide recommendations for enhancing existing...

About Us:At Diversified Communications, we are at the forefront of technological innovation, utilizing advanced solutions and ongoing advisory services to revolutionize businesses. Our extensive range of offerings is designed to help clients forge impactful connections, whether it’s through captivating presentations, enhancing team collaboration, or...

About the job Technical Support Specialist Position Summary: We are looking for a dedicated Technical Support Specialist to join our IT team. The successful candidate will provide technical assistance to computer system users, troubleshoot hardware and software problems, and ensure smooth IT operations. The ideal candidate will have excellent...

Job OpportunityJob Title: Educational Support SpecialistJob Type: Independent ContractorCategory: EducationLocation: RemoteJob Description:We are seeking a highly motivated and experienced Educational Support Specialist to provide academic support to students in a school setting. The ideal candidate will have a strong background in education and be able to...

Spectra Tech has an immediate need for a Technical Support Specialist in Oak Ridge, TN. Job Description Knowledge, Skillset, and Abilities (KSAs) - * Schedule and set up conference room equipment for audio visual teleconferencing. * Strong customer service and interpersonal communication skills. * Schedules and manages video teleconference meetings in...

Position OverviewTEKsystems is seeking qualified technical support specialists to fill various positions. Candidates must possess the ability to work under W2 employment and have authorization to work for any employer in the United States. Flexibility in scheduling may be required for certain roles.Key Responsibilities:Basic Troubleshooting: Addressing...

Job OverviewPosition Type: Contract to HireDuration: 6 MonthsRole SummaryWe are seeking a dedicated Technical Support Specialist with 1-3 years of relevant experience to provide essential support within a dynamic office environment. This role will focus on daily operational assistance, primarily utilizing Microsoft technologies.Key ResponsibilitiesThe...

Job DescriptionThe best Customer Experiences are built with Zendesk. Our powerful platform facilitates customer interactions across phone, messaging/chat, email and social media, and is designed to grow and scale so it works for companies of any size - from startup to enterprise. When our customers have questions about any of our products, they turn to our...

Job Description Knowledge, Skillset, and Abilities (KSAs) – Schedule and set up conference room equipment for audio visual teleconferencing.Strong customer service and interpersonal communication skills.Schedules and manages video teleconference meetings in various rooms.Completes paperwork required to open and close classified conference rooms to maintain...

Job Description Knowledge, Skillset, and Abilities (KSAs) – Schedule and set up conference room equipment for audio visual teleconferencing.Strong customer service and interpersonal communication skills.Schedules and manages video teleconference meetings in various rooms.Completes paperwork required to open and close classified conference rooms to maintain...