Helpdesk//Tier 2 Support Analyst CCaaS

Job DescriptionJob DescriptionHi am Dillip Kumar-Talent Acquisition Specialist in TechnoGenInc, we are looking for Tier 2 Support Analyst CCaaS (Contact Center as a Service)for one of our clients. Below is the job description, if interested Please share your updated resume at Dillip.k@technogeninc.comPosition: Tier 2 Support Analyst CCaaS (Contact Center as...

Key Skills Required:Experience in delivering IT Help Desk support and assisting in the resolution of technical challenges. Familiarity with IT Service Management tools for ticket creation, updates, and reporting is essential.Position Overview:Deliver Tier 2 support for the CCaaS (AWS Connect) application as escalated by the Tier 1 support team.Act as a Tier...

Key Skills Required:Experience in delivering IT Help Desk support and assisting in troubleshooting technical challenges. Proficiency in utilizing an IT Service Management tool for ticket creation, updates, and reporting.Position Overview:Deliver Tier 2 support for the CCaaS (AWS Connect) application escalated from the Tier 1 support team.Act as a Tier 1...

Key Required Skills: Proven experience in delivering IT Help Desk support and resolving technical challenges. Familiarity with IT Service Management tools for ticketing, updates, and reporting.Position Overview: Deliver Tier 2 support for the CCaaS (AWS Connect) application, addressing escalated issues from the Tier 1 support team. Assist as part of the Tier...

Key Required Skills: Proven experience in delivering IT Help Desk support and resolving technical challenges. Familiarity with IT Service Management tools for ticket creation, updates, and reporting.Position Overview: Deliver Tier 2 support for the CCaaS (AWS Connect) application, addressing escalated issues from the Tier 1 support team. Step in as Tier 1...

Job DescriptionJob DescriptionPosition Description:Manage the ticket queues for the Tier 1 and Tier 2 CCaaS (AWS Connect) application support team.Provide a daily summary (reports through the ServiceNow ITSM) to the customer and technical leads with information on any highlights or issues that may need potentially have bigger impacts.Provide recommendations...

Job DescriptionJob DescriptionPosition Description:Manage the ticket queues for the Tier 1 and Tier 2 CCaaS (AWS Connect) application support team.Provide guidance and assistance to Tier 1 and Tier 2 resources as needed. Provide a daily summary (reports through the ServiceNow ITSM) to the customer and technical leads with information on any highlights or...

JPC Partners is looking for a Senior AWS Connect Engineer that will: Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes Provide recommendations for enhancing existing...

Job DescriptionJob DescriptionPosition Description:Work with the project manager and business stakeholders/technical leads to analyze and document business requirements for new ServiceNow processes and align to the project schedule.Work with the ServiceNow development team to validate the solutions for defined customer requirements.Provide assistance to...

Position Title Business Analyst Notes THIS IS A CONTINGENT POSITION Selected candidate must reside within two (2) hours of Headquarters in Woodlawn, MD Selected candidate must be willing to work on-site at least 2 days a week. Key Required Skills: Solid experience with Risk Management and Continuous Monitoring tools and process concepts. Experience...

Welcome to Sky Solutions, LLC, a dynamic Digital Transformation Firm nestled in the vibrant heart of the Washington D.C. Metro Area. We specialize in empowering leading organizations in the Financial Services and Healthcare sectors, achieving remarkable business outcomes through cutting-edge Digital Process Automation (DPA) and innovative Low-Code/No-Code...

About Us:At Diversified Communications, we are at the forefront of technological innovation, utilizing advanced solutions and ongoing advisory services to revolutionize businesses. Our extensive range of offerings is designed to help clients forge impactful connections, whether it’s through captivating presentations, enhancing team collaboration, or...

Year Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up participants also receive an educational stipend.The program combines technical and professional training with access to...

Year Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up participants also receive an educational stipend.The program combines technical and professional training with access to...

Year Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up participants also receive an educational stipend.The program combines technical and professional training with access to...

About the RoleHuntington Ingalls Industries (HII) is seeking a highly skilled Cyber Supply Chain Risk Management Intelligence Analyst to join our team. As a key member of our organization, you will play a critical role in supporting the Director, Division of Strategic Information (DSI), Center for Medicare and Medicaid Services (CMS) and other government...

Founded in 2003, IT Concepts' core values - customer-centricity, teamwork, driven to deliver, innovation, and integrity - ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement....

Job DescriptionJob DescriptionDescription:Powder River Industries, LLC provides technical services across the entire system development life cycle (SDLC). As a prime, we are responsible for complete end to end system management for a customer’s mission system. This includes a data center, integrated logistics support, COOP, and disaster recovery. As a...

Job DescriptionJob DescriptionEast Tennessee company is seeking a Cyber Security Vulnerability Analyst to perform defensive cyber operational tasks, respond to reported incidents, and track remediation of client system vulnerabilities to include industrial control systems. The ideal candidate will be an experienced analyst with a strong background in...

Technical Support AnalystFramatome GmbH is in search of a committed and skilled professional to become part of our team as a Technical Support Analyst. This role presents an exciting opportunity to lead initiatives in the enhancement and execution of technical support services within a forward-thinking organization.Compensation: Competitive, based on...