Financial Loan Specialist
2 weeks ago
Position Overview
Job Title: Loan Processor
Department: Operations
Reports to: Store Manager
FLSA Status: Non-Exempt
Position Summary: This role requires a commitment to a structured work schedule that includes travel for training purposes. The employee will assist clients in fulfilling their immediate financial requirements. Responsibilities encompass every phase of the loan process, including evaluating applications, scrutinizing provided data, and aiding in the credit extension decision. Once a prospect transitions to a client, ongoing communication is essential for managing payments, addressing inquiries, and handling overdue loans.
This position necessitates travel to designated markets for an initial training period. Employees will work in these locations for a set schedule, with travel expenses covered by the company.
Key Responsibilities:
Customer Engagement:
- Foster a welcoming and positive atmosphere for all interactions.
- Respond promptly to customer inquiries via phone or in-person.
- Greet all clients with a friendly demeanor and offer assistance.
- Clarify the advantages of Dollar Loan Center's offerings compared to competitors.
- Regularly check for unprocessed applications to ensure timely service.
- Maintain professionalism in all communications.
- Encourage feedback through customer service reviews.
- Assess each loan application for accuracy and completeness, addressing any ambiguities with the applicant.
- Process loan applications swiftly, adhering to established guidelines.
- Incorporate relevant stakeholders in the decision-making process.
- Provide comprehensive explanations of loan agreements.
- Seek opportunities to assist applicants rather than decline them.
- Remind clients of their credit limits and suggest potential increases.
- Clearly articulate the benefits of Dollar Loan Center's services.
- Actively pursue referrals from satisfied customers.
- Conduct marketing outreach to clients regularly.
- Conduct professional and courteous follow-ups on overdue accounts.
- Adhere to company collection policies.
- Document collection interactions accurately in the system.
- Calculate payment amounts accurately and respond to related inquiries.
- Handle cash transactions with precision.
- Input data consistently and accurately into the system.
- Ensure financial drawers are balanced and maintained properly.
- Manage confidential information responsibly.
- Maintain regular attendance and fulfill assigned duties.
- Perform other tasks as required.
- Secure the location's access as needed.
- High school diploma or equivalent.
- Minimum one year of customer service experience.
- Proficient in computer use.
- Strong communication skills.
- Experience in lending, cash handling, and collections is advantageous.
- Bilingual in English and Spanish is a plus.
- Availability for regular office hours and overtime as necessary.
- Dedicated to the objectives of Dollar Loan Center.
- Familiarity with standard office equipment.
- Reliable transportation is essential.
- Willingness to travel to support company operations.
- Successful completion of a background check is required.
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