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Theater Beverage Operations Manager

1 month ago

Phoenix, Arizona, United States Aramark Full time
Job Overview

The Theater Beverage Manager will oversee all food and beverage operations at two premier Downtown Phoenix theaters, ensuring exceptional service standards and meeting financial objectives.

Key Responsibilities
  • Manage food and beverage operations for both theaters, including 10 bar points of sale, 1 coffee stand, and 1 concession stand at The Phoenix Symphony Hall, and 5 bars and 1 large concession stand at The Orpheum Theater.
  • Lead and manage a team of bar staff and concession workers, ensuring adequate staffing levels for events, training, and maintaining high service standards.
  • Plan and execute bar setups, menu offerings, and concession services for a wide range of events, including symphony, opera, ballet, concerts, comedy shows, and other special events.
  • Collaborate with the food and beverage team to ensure compliance with health, safety, and hygiene standards.
  • Monitor inventory levels, conduct regular stock checks, and coordinate with suppliers to maintain adequate stock levels, ensuring cost controls and minimizing waste.
  • Handle customer service issues, ensuring prompt and professional resolution of any concerns or complaints.
  • Analyze sales trends and prepare financial reports to track revenue, costs, and profitability of concession and bar operations.
  • Work closely with the events and marketing teams to plan and promote food and beverage offerings for upcoming shows.
  • Oversee special projects during the slow summer season, including resetting, equipment maintenance, and planning for the upcoming performance season.
Requirements
  • Minimum of 3 years experience in beverage management, preferably in a theater, event venue, or hospitality setting.
  • Strong leadership and team management skills, with the ability to inspire and motivate staff.
  • Excellent organizational skills with the ability to manage multiple events and shifting priorities.
  • Ability to adapt service and offerings based on the type of event and clientele.
  • Financial acumen and experience managing budgets, costs, and inventory.
  • Strong communication skills and the ability to interact with diverse clientele.
  • Knowledge of health and safety regulations in the food and beverage industry.
  • Ability to work an event-based schedule, primarily evenings and weekends, in line with the theater's event schedule.