Patient Support Specialist

1 week ago

Bedford, Massachusetts, United States LogixHealth Full time
Job Overview

$1,000 SIGNING BONUS

Objective

LogixHealth is in search of a Patient Support Specialist to join our dedicated Patient Call Center team. This role is crucial in ensuring that our clients receive professional and courteous assistance while delivering exceptional service to our patients through various communication channels including phone, fax, and mail.

Key Responsibilities

  • Handle a significant volume of incoming calls from patients, providing outstanding customer service while adhering to company standards for response times.
  • Check voicemail messages and return patient calls within a 24-hour timeframe, conducting necessary research for inquiries.
  • Address patient requests via telephone, fax, or email; assess the request, supply the required information, or direct it to the appropriate personnel.
  • Inform patients of their claim balances upon request.
  • Update patient insurance details in the system and reprocess claims with the new insurance provider. Update patient addresses in the system as requested.
  • Conduct daily mailings of correspondence to patients and HCFA claim forms.

Qualifications

To excel in this position, candidates must demonstrate the ability to perform each task effectively. The qualifications outlined below represent the necessary knowledge, skills, and abilities required. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill these duties.

Education

A High School Diploma or an equivalent combination of education and experience is required.

Technical Skills

Experience with MS Office is essential, particularly proficiency in Excel and Word, alongside data entry capabilities and familiarity with relevant data collection software and internet applications.

Experience

Preferred candidates will have one to two years of relevant call center experience; customer service experience is mandatory.

Essential Knowledge, Skills, and Abilities

  • Ability to engage in phone conversations, resolve issues, and input data into the client software simultaneously.
  • Possess a pleasant and professional telephone demeanor.
  • Capability to perform basic mathematical operations.
  • Ability to read and interpret various documents, including safety guidelines and procedural manuals.
  • Proficient in writing routine reports and correspondence.
  • Effective communication skills with customers and colleagues.
  • Ability to apply common sense to follow instructions.
  • Skill in addressing problems involving multiple concrete variables in standardized situations.
  • Specific vision capabilities required for this role include close vision.
  • Ability to sit for extended periods, use hands, communicate verbally, listen, and occasionally walk or reach.
  • Bilingual proficiency in English and Spanish is preferred.

Benefits at LogixHealth:

We provide a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan, paid time off, paid holidays, life and disability insurance, access to an on-site fitness center, and opportunities for company-wide social events.

About LogixHealth:

LogixHealth specializes in expert coding and billing services, allowing healthcare providers to concentrate on delivering exceptional clinical care. Established in the 1990s by physicians for their own practices, we have evolved into the leading provider of software-enabled revenue cycle management services, offering a full spectrum of solutions, including coding, claims management, and advanced business intelligence reporting for clients across 40 states.

From our inception, we have maintained a clear vision for an improved healthcare system, continuously adapting to achieve that goal. In addition to our revenue cycle services, we leverage proprietary software to provide critical financial, clinical, and other data insights that enhance the quality and efficiency of patient care.

At LogixHealth, we are dedicated to Making Intelligence Matter through our core principles of Physician-Inspired Knowledge, Unrivaled Technology, and Impeccable Service.

To learn more about us, visit our website.

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