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Sales Support Specialist for Specialty Coatings

2 months ago

Bedford, Massachusetts, United States Entegris Full time

At Entegris, we are dedicated to ensuring equal opportunity for all employees and applicants. Our policy is to recruit, hire, train, and reward individuals based on their unique abilities, achievements, and experiences without discrimination.

Position:

Sales Support Specialist for Specialty Coatings

Position Overview:

Why join Entegris?

Lead. Inspire. Innovate. Shape Your Future.

Our global workforce is enriched by diverse backgrounds, experiences, and perspectives. We harness these differences to foster innovation and creativity. Every team member is encouraged to contribute ideas to projects and initiatives, as we believe that collaboration is key to our success. Our core values guide our operations, ensuring that our principles are upheld in a meaningful way. We strive to make your time here positively impact both your professional and personal life.

Entegris is rooted in a values-driven culture, and our employees embody our core PACE values:

People
Accountability
Creativity
Excellence

Key Responsibilities:

Our Material Solutions division is seeking a Sales Support Specialist for Specialty Coatings to provide essential support to the Senior Manager, Sales. This role involves engaging with customers regarding Electrostatic Chucks (ESC) and coatings, coordinating with relevant Business Units, and supporting the OEM Account Management team.

Primary Duties:

  • Ensure a high level of customer satisfaction
  • Acquire knowledge of the Electrostatic Chucks and coatings sector
  • Build and maintain relationships with key contacts within the customer base
  • Assist in tracking, following up, and addressing tactical issues with customers
  • Foster positive communication with Business Units to support customer needs
  • Act as the first point of escalation for delivery-related concerns
  • Collaborate cross-functionally with teams such as Customer Service, Planning, Operations, Engineering, Logistics, Quality, and Finance to provide effective account support
  • Communicate order statuses and expedite information to customers
  • Contribute to the enhancement of systems and workflows related to specialty coating orders when appropriate
  • Participate in Regional/Global Sales meetings as required
  • Support the Account Management team as needed

Qualifications:

  • Bachelor's Degree in Engineering or Science, with a preference for experience in the semiconductor industry
  • 5+ years of experience in sales coordination within a manufacturing setting
  • Willingness to work onsite
  • Solution-oriented with a focus on customer satisfaction and revenue generation
  • Aspiring to transition from Sales Coordinator to Account Manager
  • Ability to travel up to 10% to foster customer relationships

Preferred Skills:

  • Familiarity with SAP and manufacturing workflow processes is advantageous

What We Offer:

At Entegris, we prioritize the growth and development of our employees, promoting from within. The new hire in this role will have opportunities to build relationships across the organization and will be recognized for their success and alignment with our PACE values.

Our comprehensive rewards package extends beyond just a salary. Whether you aim to advance your career, enhance your health, or secure your financial future, we provide generous benefits to help you reach your goals.

  • Generous 401(K) plan with an impressive employer match
  • Excellent health, dental, and vision insurance options
  • Flexible work schedule and paid holidays
  • Paid time off (PTO) policy that empowers you to recharge
  • Education assistance to support your professional development
  • A values-driven culture that emphasizes People, Accountability, Creativity, and Excellence.

At Entegris, we are committed to fostering an inclusive environment where every employee can thrive. We believe that the unique talents, skills, and experiences of our workforce are vital to our success.