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Patient Support Specialist

2 months ago

Bedford, Massachusetts, United States LogixHealth Full time
Job Overview

$1,000 SIGNING BONUS

Objective

LogixHealth is in search of a Patient Support Specialist to join our Patient Call Center. This role is essential in representing our clients with professionalism and courtesy while delivering support and services to our patients through various communication channels including telephone, fax, and mail.

Key Responsibilities

  • Handle a substantial volume of incoming calls from patients, ensuring a high standard of customer service while adhering to company response time metrics.
  • Access and respond to voice messages promptly, returning patient calls within a 24-hour timeframe, and conducting necessary research for inquiries.
  • Address patient requests via telephone, fax, or email; evaluate the request, provide the needed information, or identify the appropriate personnel to assist and direct the request accordingly.
  • Inform patients of their claim balances upon request.
  • Update patient insurance details in the system and process re-billing to the new insurance provider. Additionally, update patient addresses as needed.
  • Conduct daily mailings of correspondence to patients and HCFA claim forms.

Qualifications

To excel in this position, candidates must demonstrate the ability to perform each responsibility effectively. The following qualifications are indicative of the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Education

A High School Diploma or an equivalent combination of education and experience is required.

Technical Skills

Experience with MS Office, particularly Excel and Word, along with data entry capabilities, and proficiency in utilizing relevant data collection software and internet applications is necessary.

Experience

Preferred candidates will have one to two years of relevant call center experience; customer service experience is mandatory.

Essential Knowledge, Skills, and Abilities

  • Capability to engage in simultaneous phone conversations, troubleshoot issues, and input data into the client software database.
  • A pleasant telephone demeanor is essential.
  • Ability to perform basic mathematical operations.
  • Competence in reading and interpreting various documents, including safety protocols and procedural manuals.
  • Ability to compose routine reports and correspondence.
  • Effective communication skills with customers and colleagues.
  • Ability to apply common sense in executing instructions.
  • Skill in managing problems involving multiple concrete variables in standardized scenarios.
  • Specific vision capabilities required for this role include close vision.
  • Ability to remain seated for extended periods, utilize hands, communicate verbally, and occasionally walk or reach with hands or arms.
  • Bilingual proficiency in English and Spanish is preferred.

Benefits Offered by LogixHealth:

We provide a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan, paid time off, paid holidays, life and disability insurance, access to an on-site fitness center, and opportunities for company-wide social events.

About LogixHealth:

LogixHealth specializes in expert coding and billing services, enabling physicians to concentrate on delivering exceptional clinical care. Established in the 1990s by physicians for their own practices, we have evolved into the nation's premier provider of unparalleled software-enabled revenue cycle management services, offering a full spectrum of solutions including coding, claims management, and advanced business intelligence reporting dashboards for clients across 40 states.

From our inception, we have maintained a clear vision for an improved healthcare system and have consistently adapted to achieve that goal. Beyond providing expert revenue cycle services, we leverage proprietary software to deliver valuable financial, clinical, and other data insights that enhance the quality and efficiency of patient care.

At LogixHealth, we are dedicated to Making intelligence matter through our foundational pillars of Physician-Inspired Knowledge, Unrivaled Technology, and Impeccable Service.

To discover more about us, please visit our website.

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