Customer Service Representative

2 months ago


Lakeland, Florida, United States Nothing Bundt Cakes Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Daytime Guest Services Representative. As a key member of our team, you will be responsible for providing exceptional service to our guests, both in person and over the phone, in a warm and welcoming environment.

Key Responsibilities
  • Guest Service: Serve guests with creative solutions, ensuring a positive experience and building loyalty.
  • Teamwork: Collaborate with colleagues to achieve sales goals and maintain a clean and organized store environment.
  • Product Knowledge: Develop a strong understanding of our products, prices, and promotions to effectively upsell and cross-sell.
  • Operations: Assist with daily tasks, such as operating the point of sale system, managing inventory, and performing quality control checks.
  • Culture: Embody our company culture by providing exceptional service, maintaining a positive attitude, and upholding our brand image.
Requirements
  • Strong Communication Skills: Possess excellent verbal and written communication skills to effectively interact with guests and colleagues.
  • Team Player: Demonstrate a strong sense of teamwork, ability to follow instructions, and integrity.
  • Problem-Solving: Show initiative, ability to work well under pressure, and multitask while maintaining attention to detail.
  • Sales Ability: Possess strong sales skills, including the ability to upsell and cross-sell products.
  • Culture Fit: Align with our company culture, values, and mission.


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