Bilingual Spanish Call Center Representative

4 days ago


Horseheads, New York, United States Continental Service Group Full time
Account Resolution Specialist - Bilingual Spanish

We are seeking a highly motivated and detail-oriented Account Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for resolving delinquent accounts in a professional and courteous manner.

Key Responsibilities:
  • Obtain information from consumers to determine their current financial situation and develop solutions to resolve their obligations.
  • Provide solutions to consumers to enable them to resolve their obligations administratively or voluntarily.
  • Gather proper documentation from consumers and maintain follow-up to ensure resolution.
  • Meet daily, weekly, and monthly goals as set by management.
  • Achieve a high level of customer satisfaction through effective communication and problem-solving skills.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Ability to speak and converse in Spanish and English fluently.
  • Strong verbal communication skills with the ability to listen, persuade, negotiate, and obtain resolution.
  • Intermediate computer skills to document calls and navigate software packages, databases, and the internet.
  • Strong organizational and time management skills.
  • Attention to detail and ability to work independently to resolve problems.
What We Offer:
  • Award-winning benefits packages.
  • Flexible schedules.
  • Growth opportunities.
  • Repeatedly named one of the Best Places to Work in Collections.
  • Two-time recipient of the Better Business Bureau's Torch Award for Ethics.

We are an equal opportunity organization and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and detail-oriented individual who is passionate about customer service, we encourage you to apply for this exciting opportunity.



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