Customer Service Representative
23 hours ago
We are seeking a highly motivated and customer-focused individual to join our team as a Quality Service Associate. As a key member of our collections team, you will be responsible for managing and collecting delinquent accounts in a professional and consultative manner.
Key Responsibilities- Obtain information from consumers to determine their current financial situation and develop solutions to resolve their obligations.
- Provide solutions to consumers to enable them to resolve their obligations administratively or voluntarily.
- Gather proper documentation from consumers and maintain follow-up to ensure resolution.
- Meet daily, weekly, and monthly goals as set by management.
- Record maintenance and skip-tracing to assist in locating and contacting consumers and businesses.
- High school diploma or GED required; associate's or bachelor's degree preferred.
- Fluent in conversational English and ability to proficiently read and write English.
- Strong verbal communication skills with the ability to listen, persuade, negotiate, and obtain resolution.
- Intermediate computer skills to document calls and navigate software packages, databases, and the internet.
- Strong organizational and time management skills.
- Attention to detail and ability to act independently to resolve problems.
ConServe is a leading provider of accounts receivable management and collection services. We specialize in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions, and government contracts. Our mission is to satisfy the needs of our clients in a manner consistent with improving the human condition.
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Customer Service Representative
2 weeks ago
Horseheads, New York, United States Continental Service Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for managing and collecting delinquent accounts in a professional and consultative manner.Key ResponsibilitiesObtain information from consumers to determine their current...
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Customer Service Representative
2 weeks ago
Horseheads, New York, United States Continental Service Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Accounts Receivable Management department. As a key member of our team, you will play a critical role in managing and collecting on delinquent accounts, providing exceptional customer service, and driving business...
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Customer Service Representative
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Horseheads, New York, United States Continental Service Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for managing and collecting on delinquent accounts using a consultative approach.Key ResponsibilitiesObtain information from consumers to determine their current financial situation and...
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Customer Service Representative
2 weeks ago
Horseheads, New York, United States Continental Service Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for managing and collecting delinquent accounts in a professional and consultative manner.Key ResponsibilitiesObtain information from consumers to determine their current...
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Customer Service Representative
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Horseheads, New York, United States Continental Service Group Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Continental Service Group. As a key member of our team, you will be responsible for managing and collecting delinquent accounts in a professional and consultative manner.Key ResponsibilitiesObtain information from consumers...
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Customer Service Representative
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