Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for managing and collecting on delinquent accounts using a consultative approach.
Key Responsibilities- Obtain information from consumers to determine their current financial situation and provide solutions to enable them to resolve their obligation administratively or voluntarily.
- Gather proper documentation from consumers and maintain appropriate follow-up.
- Meet daily, weekly, and monthly goals as set by management.
- Record maintenance and skip-tracing to assist in locating and contacting consumers or businesses.
- High school diploma or GED required; associates or bachelor's degree preferred.
- Fluent in conversational English and ability to proficiently read and write English.
- Strong verbal communication skills with the ability to listen, persuade, negotiate, and obtain resolution.
- Intermediate computer skills to document calls and navigate software packages, databases, and the internet.
- Strong organizational and time management skills, attention to detail, and ability to act independently to resolve problems.
- Performance-based monthly bonus opportunity.
- Award-winning benefits packages.
- Flexible schedules.
- Growth opportunities.
ConServe is a leading provider of accounts receivable management and collection services. We are dedicated to satisfying the needs of our clients in a manner consistent with improving the human condition.
We take great pride in being a team of the right people, doing the right thing, at the right time, the right way. Our mission is to foster financial freedom for our clients and their customers.
We are an equal opportunity organization and recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.
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