Bilingual Spanish Call Center Representative

5 hours ago


Horseheads, New York, United States Continental Service Group Full time
Account Resolution Specialist - Bilingual Spanish

At Continental Service Group, we are committed to providing exceptional customer service and resolving accounts in a professional and respectful manner. As a Bilingual Spanish Account Resolution Specialist, you will play a critical role in our team's success by communicating with customers in their native language and resolving their accounts in a timely and efficient manner.

Key Responsibilities:
  • Communicate with customers in Spanish and English to resolve account issues
  • Utilize consultative approach to identify solutions that meet customer needs
  • Work in a fast-paced environment to meet daily, weekly, and monthly goals
  • Provide exceptional customer service to ensure high levels of satisfaction
  • Maintain accurate records and follow up with customers as needed
Requirements:
  • Bilingual Spanish language skills (speaking and writing)
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a remote environment
  • Strong organizational and time management skills
What We Offer:
  • Award-winning benefits package
  • Flexible schedules
  • Growth opportunities
  • Reputation as a best place to work

We are an equal opportunity organization and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with strong communication skills, we encourage you to apply for this exciting opportunity.



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