Patient Service Ambassador

6 days ago


Green Bay, Wisconsin, United States Prevea Health Full time
Job Summary

The Patient Service Representative (PSR) role at Prevea Health is responsible for creating a positive first impression for patients and visitors. This position acts as a liaison between patients and medical staff, coordinating communication and ensuring accurate demographic and insurance information.

Key Responsibilities:
  • Coordinate communication between patients, family members, medical staff, providers, and administrative staff.
  • Obtain and confirm accurate demographic and insurance coverage information.
  • Route medical inquiries, complaints, and messages to appropriate parties.
  • Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
  • Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
  • Schedule and confirm patient appointments.
  • Provide accurate daily batch and/or deposits to appropriate staff for processing.
Requirements:
  • High School Diploma and/or GED Required
  • 1-3 years Experience in customer service, insurance, and/or healthcare setting Preferred
Skills and Abilities:
  • Display proficient telephone and computer skills with clear and professional speaking abilities.
  • Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
  • Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
  • Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
  • Capable of effectively and positively interacting with staff members throughout the company.
  • Promote teamwork and provide a supportive environment throughout the organization.
  • Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately.
  • Able to work independently and think critically using provided information.


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