Patient Service Ambassador
6 days ago
The Patient Service Representative (PSR) role at Prevea Health is responsible for creating a positive first impression for patients and visitors. This position acts as a liaison between patients and medical staff, coordinating communication and ensuring accurate demographic and insurance information.
Key Responsibilities:- Coordinate communication between patients, family members, medical staff, providers, and administrative staff.
- Obtain and confirm accurate demographic and insurance coverage information.
- Route medical inquiries, complaints, and messages to appropriate parties.
- Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
- Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
- Schedule and confirm patient appointments.
- Provide accurate daily batch and/or deposits to appropriate staff for processing.
- High School Diploma and/or GED Required
- 1-3 years Experience in customer service, insurance, and/or healthcare setting Preferred
- Display proficient telephone and computer skills with clear and professional speaking abilities.
- Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
- Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
- Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
- Capable of effectively and positively interacting with staff members throughout the company.
- Promote teamwork and provide a supportive environment throughout the organization.
- Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately.
- Able to work independently and think critically using provided information.
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Customer Service Ambassador
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Patient Service Representative
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