Patient Service Representative

7 days ago


Green Bay, Wisconsin, United States Prevea Health Full time
Job Summary

The Patient Service Representative role at Prevea Health is responsible for providing exceptional customer service and administrative support to patients and staff. This position acts as a liaison between patients and medical staff, ensuring a positive and efficient experience for all.

Key Responsibilities
  • Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through our electronic health record system.
  • Obtain and confirm accurate demographic and insurance coverage information to ensure seamless billing and payment processes.
  • Route medical inquiries, complaints, and messages to the appropriate parties in a timely and professional manner.
  • Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
  • Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
  • Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
  • Schedule and confirm patient appointments to ensure timely and efficient care.
  • Provide accurate daily batch and/or deposits to the accounting department for processing.
Requirements
  • High School Diploma or equivalent required.
  • 1-3 years of experience in customer service, insurance, and/or healthcare setting preferred.
Skills and Abilities
  • Display proficient telephone and computer skills with clear and professional speaking abilities.
  • Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
  • Capable of being empathetic and responsive to patient needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
  • Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
  • Capable of effectively and positively interacting with staff members throughout the organization.
  • Promote teamwork and provide a supportive environment throughout the organization.
  • Display grammar, spelling, and punctuation knowledge to type patient information and take accurate messages.
  • Able to work independently and think critically using provided information.
Working Conditions
  • Work in a fast-paced medical office environment with frequent interruptions.
  • Occasional exposure to noise and distractions.
Equal Employment Opportunity

Prevea Health is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility document form upon hire. Prevea participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit the U.S. Citizenship and Immigration Services website.



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