Patient Service Representative
7 days ago
The Patient Service Representative role at Prevea Health is responsible for providing exceptional customer service and administrative support to patients and staff. This position acts as a liaison between patients and medical staff, ensuring a positive and efficient experience for all.
Key Responsibilities- Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through our electronic health record system.
- Obtain and confirm accurate demographic and insurance coverage information to ensure seamless billing and payment processes.
- Route medical inquiries, complaints, and messages to the appropriate parties in a timely and professional manner.
- Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
- Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
- Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
- Schedule and confirm patient appointments to ensure timely and efficient care.
- Provide accurate daily batch and/or deposits to the accounting department for processing.
- High School Diploma or equivalent required.
- 1-3 years of experience in customer service, insurance, and/or healthcare setting preferred.
- Display proficient telephone and computer skills with clear and professional speaking abilities.
- Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
- Capable of being empathetic and responsive to patient needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
- Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
- Capable of effectively and positively interacting with staff members throughout the organization.
- Promote teamwork and provide a supportive environment throughout the organization.
- Display grammar, spelling, and punctuation knowledge to type patient information and take accurate messages.
- Able to work independently and think critically using provided information.
- Work in a fast-paced medical office environment with frequent interruptions.
- Occasional exposure to noise and distractions.
Prevea Health is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility document form upon hire. Prevea participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit the U.S. Citizenship and Immigration Services website.
-
Patient Service Representative
4 days ago
Green Bay, Wisconsin, United States US Derm Support Roles Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at US Derm Support Roles. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our medical team.Key ResponsibilitiesPatient Check-in and Registration: Verify...
-
Patient Service Representative
8 hours ago
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative role at Prevea Health is responsible for providing exceptional customer service and ensuring a positive experience for patients and visitors. This position acts as a liaison between patients and medical staff, creating a seamless and efficient experience.Key ResponsibilitiesCoordinate communication between...
-
Patient Services Representative
2 days ago
Green Bay, Wisconsin, United States Advent Full timeAbout the RoleAs a Patient Services Representative at Advent, you will be the face of our organization, interacting with patients at various stages of their treatment journey. This role requires a high level of customer service focus, strong communication skills, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesProvide exceptional...
-
Patient Service Representative
4 days ago
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative role at Prevea Health is responsible for providing exceptional customer service and ensuring a positive experience for patients and visitors. This position acts as a liaison between patients and medical staff, creating a seamless and efficient experience.Key ResponsibilitiesCoordinate communication between...
-
Patient Services Coordinator
7 days ago
Green Bay, Wisconsin, United States BayCare Clinic Full timeJob Summary:BayCare Clinic is seeking a highly skilled and compassionate Patient Services Representative to join our team in Green Bay, WI. As a Patient Services Representative, you will play a vital role in providing exceptional patient care and support to our patients and their families.Key Responsibilities:Greets and checks in patients, ensuring a warm...
-
Patient Service Ambassador
6 days ago
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative (PSR) role at Prevea Health is responsible for creating a positive first impression for patients and visitors. This position acts as a liaison between patients and medical staff, coordinating communication and ensuring accurate demographic and insurance information.Key Responsibilities:Coordinate communication...
-
Patient Financial Services Coordinator
2 weeks ago
Green Bay, Wisconsin, United States Prevea Health Full timePosition Title: Patient Financial Services Coordinator Classification: Administrative/Professional Support Overview of Responsibilities: This role involves direct interaction with patients who have pending balances with the clinic and are unable to settle their accounts in full for services not covered by their insurance providers. The coordinator will...
-
Customer Service Representative
1 day ago
Green Bay, Wisconsin, United States Advocate Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Advocate Health. As a key member of our HME business line, you will be responsible for ensuring smooth and timely transitions for patients from hospital to home, while optimizing insurance benefits and providing exceptional customer service.Key...
-
Patient Care Service Liaison
2 weeks ago
Green Bay, Wisconsin, United States Advocate Health Full timeKey Responsibilities:Assesses home medical equipment (HME) referrals and service requests to facilitate a seamless transition for patients from healthcare facilities to their residences, ensuring that patient safety and insurance benefits are maximized. Acts as an advocate for patients, serving as a point of contact to clarify prescription orders, hospital...
-
Weekend Customer Service Representative
5 days ago
Green Bay, Wisconsin, United States Bellin Health Full timeJob SummaryAt Bellin Health, we're seeking a skilled Weekend Customer Service Representative to join our team. As a key member of our contact center, you'll provide exceptional customer service to patients and families, ensuring a positive experience with our healthcare system.Key ResponsibilitiesProvide quality customer service to patients and families via...
-
Equipment Sales Representative
3 hours ago
Green Bay, Wisconsin, United States Service Motor Company, Inc. Full timeJob Summary:We are seeking a highly motivated and results-driven Equipment Sales Representative to join our team at Service Motor Company, Inc. As a key member of our sales team, you will be responsible for selling new and used equipment to business and consumer customers, promoting services offered by our parts, service, and trucking departments, and...
-
Customer Service Representative
5 days ago
Green Bay, Wisconsin, United States StepStone Hospitality Inc. Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at StepStone Hospitality Inc.The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and provide exceptional service to our guests.Key ResponsibilitiesRegister and...
-
Territory Service Representative
3 hours ago
Green Bay, Wisconsin, United States Ecolab Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Territory Service Representative to join our team at Ecolab. As a Territory Service Representative, you will be responsible for providing exceptional service and sales support to our customers in the hospitality and foodservice industries.Key ResponsibilitiesConduct preventative and...
-
Customer Service Representative
3 hours ago
Green Bay, Wisconsin, United States Fosber America Full timeJob Type: Full-timeDescriptionFosber America is a leading manufacturer of corrugated board machines, and we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional support and ensuring their needs are met.Key...
-
Customer Service Representative
5 days ago
Green Bay, Wisconsin, United States Associated Banc-Corp Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Associated Banc-Corp. As a key member of our Contact Center, you will be responsible for providing exceptional service to our customers, resolving complex issues, and exceeding quality and productivity standards.Key ResponsibilitiesCustomer...
-
Customer Service Representative
1 week ago
Green Bay, Wisconsin, United States Domino's Pizza LLC Full timeRestaurant Team MemberAs a Customer Service Representative at Domino's Pizza LLC, you will have the opportunity to work in a fast-paced environment, develop your communication skills, and be part of a team that values customer satisfaction.Key Responsibilities:Provide Exceptional Customer ServiceTake Orders with EaseMaintain a Clean and Organized Store...
-
Frozen Food Delivery Representative
7 days ago
Green Bay, Wisconsin, United States Schwan's Home Service Full timeAbout the RoleAs a Route Sales Representative with Schwan's Home Service, you will have the opportunity to drive our iconic yellow truck and sell and deliver frozen food to confirmed customers while building strong relationships to maintain and grow your route.Key ResponsibilitiesDrive the company truck to deliver frozen food to customersSell and promote...
-
Customer Service Representative
2 days ago
Green Bay, Wisconsin, United States Associated Banc-Corp Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Associated Banc-Corp. As a key member of our Contact Center, you will be responsible for providing exceptional service to our customers, resolving complex issues, and exceeding quality and productivity standards.Key ResponsibilitiesCustomer...
-
Patient Services Coordinator
1 week ago
Green Bay, Wisconsin, United States BayCare Clinic Full timeAbout BayCare Clinic Eye SpecialistsWe are a leading medical group in the region, dedicated to delivering exceptional specialty medical services to our patients. Our mission is to provide a superior experience, ensuring the highest level of care and satisfaction.Our BenefitsComprehensive benefits package including health, dental, disability, and life...
-
Customer Service Representative
3 days ago
Green Bay, Wisconsin, United States Schneider Full time**Job Overview**Schneider is seeking a skilled professional to join our team as a Customer Service Representative. In this role, you will be responsible for the successful execution and completion of customer orders.**Key Responsibilities:**Create and accept customer orders in a timely and accurate manner.Schedule appointments for orders and ensure seamless...