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Customer Service Ambassador

2 months ago


Green Bay, Wisconsin, United States Packers Corporation Full time

Job Summary:

This role is responsible for delivering exceptional customer experiences in the Green Bay Packers Hall of Fame and Lambeau Field Stadium Tours. The ideal candidate will possess a high level of hospitality expertise and a strong understanding of customer service principles.

Key Responsibilities:

  • Operate point of sale equipment with accuracy and efficiency.
  • Monitor the Hall of Fame and Stadium Tours on a daily basis, ensuring a superior customer experience.
  • Collaborate with the team to establish and maintain high standards of customer satisfaction.
  • Provide information and answer inquiries regarding the Hall of Fame and Stadium Tours.
  • Support events such as sleepovers, scout days, and game weekends.
  • Perform other tasks as assigned by management.

Requirements:

  • Familiarity with point of sale equipment is preferred.
  • Highly dependable and reliable at all times.
  • Effective problem-solving and troubleshooting skills.
  • Strong communication skills and a team player.
  • Availability to work weekdays, late evenings, weekends, and game weekends.

Physical Demands and Work Environment:

  • Ability to walk, stand, and sit for extended periods.
  • Ability to reach, stoop, and lift on a frequent basis.
  • Ability to focus on projects for periods of time.
  • Operates in a professional environment.