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Customer Success Strategist

4 weeks ago


Boston, Massachusetts, United States Threat Stack, Inc Full time

At Threat Stack, Inc, we're dedicated to protecting the cloud-based businesses and applications you use every day. As a Customer Success Manager, you'll play a critical role in ensuring our customers get the most out of our product.

Key Responsibilities:

  • Develop and execute customer success plans to drive growth and retention.
  • Build strong relationships with customers to understand their needs and provide proactive support.
  • Collaborate with internal stakeholders to identify opportunities for upselling and cross-selling.
  • Maintain high levels of customer engagement and satisfaction through regular communication and feedback.

Requirements:

  • Relevant work experience in customer-facing roles, preferably in SaaS or cloud-based industries.
  • Strong interpersonal skills and ability to build strong relationships with customers and internal stakeholders.
  • Self-motivated and proactive team player with a passion for driving customer success.