Production Strategist

1 month ago


Boston, Massachusetts, United States Lilt Full time
Job Overview

LILT is a leading AI solution for enterprise translations, empowering global organizations to adopt a true AI translation strategy. As a Production Strategist, you will play a critical role in driving successful onboarding for complex localization programs, working closely with customers and internal functions to implement and maintain optimal program management frameworks.

Key Responsibilities
  • Consult with Enterprise customers to understand their business needs and align LILT's SLAs and KPIs to measure, achieve, and exceed these.
  • Lead implementation of processes and systems to meet customer requirements, including localization workflow, project management, invoicing, and service delivery.
  • Apply procedures to localization workflows, ensuring seamless integration with customer workflows.
  • Lead program risk management, identifying, communicating, and escalating risks, potential issues, and mitigating them.
  • Scope new services, including pricing proposals and SLAs, and provide local support in the required time zone for direct customer engagement on strategic topics and initiatives.
  • Maintain and exceed performance against KPIs, including account health, onboarding, customer SLAs, and issue resolution time.
Requirements
  • 8+ years' related experience managing Enterprise-level localization programs for large Technology companies.
  • Customer onboarding experience.
  • Able to develop and lead large-scale localization programs both autonomously and through mobilizing a team of resources.
  • Experience in Risk Management, RCA, and CAPA procedures as they apply to Enterprise programs.
  • Excellent client-facing and internal communication skills.
  • Solid organizational skills, including meticulous attention to detail and multitasking skills.
  • Analytical and organized problem-solving abilities.
  • Able to meet deadlines and work under pressure.
What We Offer

LILT is an equal opportunity employer, committed to the principles of fair employment and the elimination of all discriminatory practices. We offer a competitive compensation range of $90K - $100K and a dynamic work environment that fosters collaboration and innovation.



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