Production Strategist
1 month ago
LILT is a leading AI solution for enterprise translations, empowering global organizations to adopt a true AI translation strategy. As a Production Strategist, you will play a critical role in driving successful onboarding for complex localization programs, working closely with customers and internal functions to implement and maintain optimal program management frameworks.
Key Responsibilities- Consult with Enterprise customers to understand their business needs and align LILT's SLAs and KPIs to measure, achieve, and exceed these.
- Lead implementation of processes and systems to meet customer requirements, including localization workflow, project management, invoicing, and service delivery.
- Apply procedures to localization workflows, ensuring seamless integration with customer workflows.
- Lead program risk management, identifying, communicating, and escalating risks, potential issues, and mitigating them.
- Scope new services, including pricing proposals and SLAs, and provide local support in the required time zone for direct customer engagement on strategic topics and initiatives.
- Maintain and exceed performance against KPIs, including account health, onboarding, customer SLAs, and issue resolution time.
- 8+ years' related experience managing Enterprise-level localization programs for large Technology companies.
- Customer onboarding experience.
- Able to develop and lead large-scale localization programs both autonomously and through mobilizing a team of resources.
- Experience in Risk Management, RCA, and CAPA procedures as they apply to Enterprise programs.
- Excellent client-facing and internal communication skills.
- Solid organizational skills, including meticulous attention to detail and multitasking skills.
- Analytical and organized problem-solving abilities.
- Able to meet deadlines and work under pressure.
LILT is an equal opportunity employer, committed to the principles of fair employment and the elimination of all discriminatory practices. We offer a competitive compensation range of $90K - $100K and a dynamic work environment that fosters collaboration and innovation.
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