Customer Success Strategist

4 weeks ago


Boston, Massachusetts, United States ReSupply Full time

About the Role:

We're seeking an experienced Customer Success Strategist to join our team at ReSupply. As a key member of our team, you will be responsible for building and maintaining relationships with our largest nonprofit partner organizations.

Your primary focus will be on training and onboarding all stakeholders for assigned accounts, setting up necessary web and phone integrations, and serving as the primary point of contact for all assigned accounts.

You will also be responsible for monitoring partner account health, analyzing usage data to gain insights into their business performance, and developing strategies to drive improvement.

Key Responsibilities:

  • Train and onboard all stakeholders for assigned accounts
  • Set up necessary web and phone integrations for assigned accounts
  • Serve as the primary point of contact for all assigned accounts
  • Monitor partner account health and provide support for critical escalations as needed
  • Analyze partner usage data to gain insights into their business performance
  • Develop strategies to drive improvement and increase customer success

Requirements:

  • BS in Communications, Information Technology, Business Administration, or a related field
  • 3-5 years of Account Management experience
  • Excellent communication skills and ability to effectively present concepts
  • Ability to follow set workflows, track performance, and achieve set objectives
  • Boston-based, with some limited flexibility to work remote

At ReSupply, we're committed to creating a workplace culture that is inclusive and supportive. We value diversity, equity, and inclusion, and we're an equal opportunity employer.



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