Implementation Strategist

4 weeks ago


Boston, Massachusetts, United States Cariina Full time

About Cariina

Cariina is a leading software platform that streamlines operations within school districts, enabling them to achieve operational excellence and academic success. Our mission is to empower schools to reach their full potential by simplifying processes and procedures.

About This Job

We are seeking a highly skilled Implementation Strategist to join our team in Boston, MA. As a key member of our post-sale department, you will play a crucial role in ensuring the successful implementation of our software platform in school districts across the country.

Your primary responsibility will be to onboard client school districts, guiding them through the complexities of implementing Cariina's platform. You will act as the bridge between Cariina and our clients, ensuring that our technology meets and exceeds their operational needs.

Key Responsibilities

  • Conduct thorough assessments of client school districts to understand their current operational challenges and objectives.
  • Develop and execute detailed implementation strategies tailored to each school district's specific needs.
  • Identify key stakeholders within the school districts and work closely with them to secure buy-in and address any concerns or resistance to change.
  • Provide comprehensive training sessions for school district staff, ensuring they are fully equipped to utilize the platform effectively.
  • Become an expert in the Cariina platform and shape future product development based on trends in conversations with clients.
  • Maintain customer records and update project progress in our CRM.

Requirements

  • Minimum 2 years of experience in a customer-facing technical role such as SaaS implementation, POS, account management, or solutions engineering.
  • High energy, ambition, and a commitment to providing customers with a white-glove experience.
  • Strong persuasion skills, with the ability to communicate convincingly and passionately.
  • Outstanding attention to detail and exceptional organizational and multitasking abilities.
  • Ability to navigate complex challenges independently and create solutions and strategies with minimal guidance.

What We Offer

  • Cash compensation range: $80,000 - $110,000, commensurate with experience.
  • Comprehensive health, dental, and vision plans for you and your family.
  • Ownership in the company (stock options), aligning your success with the company's.
  • Any technology that you need to succeed (hardware, software, reading materials, etc).
  • Flexible vacation and sick days.

Application Process


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