Content Experience Strategist

7 days ago


Boston, Massachusetts, United States Rapid7 Full time

At Rapid7, we're on a mission to provide simple, yet powerful solutions to help our customers defend their digital environments.


We're seeking a skilled Content Experience Strategist to join our Content Operations team, where you'll play a pivotal role in reimagining, designing, and implementing content standards, processes, and experiences for all things Content.



About the Role

In this role, you'll be responsible for aligning content processes and standards that help unlock user education experiences. You'll work closely with cross-functional teams, including UX Content, UX Design, UX Research, and Product Management, to ensure seamless delivery of UX content to security professionals.


You'll design engaging learning experiences, including in-product walkthroughs, help documentation, infographics, multimedia content (including videos), and more. Your expertise in web design development will help bring new ideas to life and implement experiences that drive user adoption.


Additionally, you'll contribute to maintaining the Style Guide, help define standards based on industry best-practices, and measure product and documentation to ensure alignment with content standards and efficacy of content.



The Skills You'll Bring

We're looking for a highly skilled Content Experience Strategist who possesses:



  • Excellent written and oral communication skills
  • An obsession with grammar and writing rules
  • A research-driven approach to content design
  • Technical knowledge, writing skills, and analytical skills to deliver awesome content experiences
  • Knowledge of information architecture and its relation to in-product and documentation experiences
  • Graphic design and data visualization skills
  • A passion for technology and a desire to learn about it
  • Experience working with GitHub, JIRA, Markdown, Pendo, Figma, or Miro
  • Experience working directly with cross-functional teams, including product management, marketing, experience design, and software development
  • The ability to communicate complex ideas clearly and concisely
  • Strong project management skills
  • The ability to be a team player
  • The tenacity, humor, and people skills to work with and obtain information from a wide variety of team members
  • A desire to help others and lift teammates up


What We Offer

We know that the best ideas and solutions come from multi-dimensional teams. As a Content Experience Strategist at Rapid7, you'll have the opportunity to work with a diverse group of professionals who are passionate about creating innovative content experiences.


We're committed to providing a supportive and inclusive work environment that allows our team members to grow and thrive. We offer a competitive salary range of $120,000 - $160,000 per year, depending on experience, as well as a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.


If you're excited about this role and feel your experience can make an impact, please don't be shy - apply today. Please provide a portfolio that showcases your skills, and we'll be in touch to discuss further.


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